I called to schedule an appointment last Friday the soonest that was available was on Tuesday, we booked and asked if there was an opening to please let me know. I was surprised to get a phone call back with a few mins they had a cancellation and was able to come out to my home the very next day! The timing was perfect as we are having family in town! Jon Powell arrived 5 mins early and walked me through the process of cleaning and inspecting the chimney. I had a concern about a crack in the rear wall and I was very impressed he was able to repair on the spot. I highly recommend Chimney Solutions.