Blown Away by amazing customer service!!
I woke up to a basement full of water! All of the outgoing pipes were blocked and backed up into the bathtub and washer and out onto the floor. We were pretty sure it was a blockage from the street which is city responsibility..but just in case I called Pell and was put through to Jeff. I explained what was going on and that after the city came I might need to have them come out. I had a few other plumbing issues I wanted an opinion on as well. He told me to just give them a call after the city came. Within 30 minutes, the city got here and there was Jeff pulling up in front of my house as well!! He talked to the city guys, came in and looked at all my issues..and here is the amazing part..even though he could have made money on those issues...he told me the truth and said that they didn't need to be done at this time!!! What?? Oh yeah, and no charge for coming out....he completely helped me out, gave me good advice and he got nothing out of it!! Good Karma is coming his way:) Thanks Jeff! I now have a reliable plumbing company!