First time Panel Bed purchase - good experience
Jim Collins worked with us to coordinate the installation of a panel bed (and they can explain the subtle difference between this and a Murphy bed) on a tight schedule, coordinated with the room renovation. I was happy with their attention to detail on the design as we knew space in the room would be quite limited, and the two visits in advance to check dimensions set our minds at ease. We didn't shop around as much as we usually do, given this is something of a niche product, but we did visit another store in the Atlanta area and we came running back to this one for the price, selection, professionalism and service. The only observations on the purchase are that the geometry of the panel bed mechanism make for a few differences from a regular bed, such as you might feel the edge of the bed frame when sitting on the side of the bed, or the pillows might slide behind the top of the mattress, but these aren't major. We think it was well worth getting the nicer mattress for a small upcharge, since we're getting great feedback on it from the in-laws. The room, freshly renovated, got a few dings during the installation but I credit Jim for his great follow-up and willingness to make it right.