afb2264
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Member since 3/20/2011
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United Carpet Professionals

Posted on: 9/8/2013

Tried to sneak one over on me

I had a kudzu voucher for $59. When I called to schedule an appointment, they wanted to charge an additional $5 for gas. I called them on it and said that nowhere was that stated on the voucher, they backed down on it. It took 4 calls to get them to finally get back to me to confirm appt. I'll admit that my carpet was in bad shape, but they were in and out in 45 minutes - they didn't move anything while cleaning - not even a pot with an artificial plant! They cleaned the rug on top of my carpet (which was fine with me); however, when I lifted up the rugs, the "newly cleaned carpet" was no where near as clean as the carpet underneath the rugs! Wouldn't recommend them.

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