Serv. Rep,Michael, told me I had a oil leak that would cost $2500 to fix, but they would only charge $1500. When I told him I had an extended warranty (which wasn't stated in their computer system)he realized he screwed up. I called Fidelity to see how much they submitted for the claim...$784. Funny how I never received a survey for this visit! I have heard from others they have encountered the same problem. If your car goes in...it will come out with a new problem!