cupies28
TRUST RATING
Member since 4/18/2011
Reviews 2
Average Rating

Helpful Votes 2

Reviews 1 to 2
5 Star Window Care posted on 8/18/2012
Very Satisfied Customer
From calling Charlene to setup an appointment, to having the technicians come over my house and finish their work, it was clear to me why this company is highly rated. The technicians are very thorough with their work. They know exactly what they are doing. I can tell they take pride on what they do because it reflects in the quality of their work. I love that they even wore booties inside the house when cleaning. I have lots of contractors/people who worked in my house and 5Star Window Care technicians are definitely topnotch when it comes to respecting cleanliness in my house. I'm a very very happy customer. It was a pleasure working with them. Highly recommended! PS. I also love the fact they have a 10 day rainy day guarantee on top of the Monsoon protection package wherein in case dust storms occur after I have them clean my windows and wash my house exteriors, I can call them back sometime in October and they'll be glad to clean the windows again for free :) Can't beat that with all these dust storms been popping out the valley. -Ann G.
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Maid Brigade posted on 12/26/2011
Disappointed!!!
For the amount of money I pay plus the tips I give, I expected quality service from the girls. They are nice, don't get me wrong, but I know they do not take pride of what they do. Let me start with what I love about them: 1) They don't leave my house smelling like chemicals. 2) They work fast. Now for the things I didn't like: 1) Time after time, they forget to dust the ceiling fans and bathroom lights. Duh. Why do I have to remind this every single time? If you do this everyday, you should already know or this is supposed to be part of the basic checklist. Come on. 2) They only clean what's in front of their noses. I know I was informed that they're not supposed to move sofas so they don't clean underneath them. Reason they said is for safety purposes and also to avoid scratching the floors (but I have tiles all over). I have to move the sofa for them so they can clean underneath. Even if I do that though, the only part of the floor they would clean is the one that's in front of them. They wouldn't even check if they have everything under the sofa cleaned. Oh wow. I raised this concern, but this keeps on happening every time. 3) They only clean during weekdays so I have to take sometime off from work (or work from home) when they come. Whenever I am dissatisfied though, I call and let the "manager" know. They will offer for the girls to come back and fix things again. I decline this because there is no reason why something so basic is always missed.
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Reviews 1 to 2

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