I recently purchased a 3 ton AC unit, variable speed furnace, and steam humidifier from Cool Air Mechanical. The proposal went well and they worked hard to get me the unit I wanted at a competitive price. I felt they really wanted my business. The installation went smooth and except for the steam humidifier was completed in one day. They were professional and cleaned up both outside and in. The humidifier issue was that they had the wrong unit. They had a 220v unit and needed the 120v version so it could be direct wired. I was told the only difference was voltage. The next week Marvin and Nima installed the humidifier and completed the job.
After installation I researched the humidifier settings online. There was a difference in the unit proposed and the one installed. Proposed was a 23 gallon unit installed was a 16 gallon. I contacted my sales person and was told that while the S2020 unit was proposed it was at the S2000 price so no difference in cost. He was unaware and found the issue was no room in my panel and the breaker needed by the 220v unit. I was told to monitor the humidity during the winter months and if the humidity was off they would make it right. According to the manufacturer website, the 16 gallon unit should be sufficient for the size of my home.
Overall a good experience. Better communication on the swap of equipment would have gotten 5 stars.