Doctor who instills trust
My husband had bad nasal congestion, and was a nose-spray addict. Dr. Downie's manner inspired him to quit the nose spray and, though it was terrifying, the surgery he did on my husband proved a correct diagnosis and, more than a year later, complete resolution of his problems. Dr. Downie was compassionate, approachable, accessible, entertaining, and delivered the promised results -- not often something that doctors do, these days!
I rated him high on "value," though insurance covered most of our costs. If they hadn't, I know this would've been extremely expensive -- but resolving the problem, and finding the growth in my husband's sinus, would've been worth it.