Totally dropped the ball.
Rainfall Irrigation was recommended to me, so I tried to get quotes for two Atlanta properties. First of all, no one EVER answered the telephone when I called. That should've been the first sign of trouble. Secondly, it always took days before Joe (the apparent boss) ever returned my calls. After a good game of phone tag, Bill (Joe's lieutenant, apparently) met me at each house to examine the properties. Bill was great; no complaints there. But unfortunately he doesn't handle the quotes – Joe does. I was told I would have quotes on the sprinkler work plus an exterior lighting on one home within five days. Seven says later, I called and (of course) got their voicemail. Joe eventually called me back and said he would have the quote to me within 24 hours. Four days later, after not even a follow-up phone call, I gave up. The worst part is, when I complained to the company that referred Rainfall, they contacted Joe, and Joe apparently tried to cover up/basically lie about the whole ordeal. He sent the referral company a quote that he allegedly sent me via email. That's lie #1, since he never asked, nor did I ever give him, my email address. The referral company forwarded me the quote, which also had a host of problems with it. My alleged email address was completely made up, the quote was inaccurate versus the work that needed to be done, and there was no quote for the lighting system. Terrible service, and worse accountability. Don't waste your time on them.