tinaxbear
TRUST RATING
Member since 5/12/2011
Reviews 3
Average Rating
Helpful Votes 0

Not Reliable, Terrible Customer Service

I purchased a Groupon for two cleanings in September and scheduled them in advance them for late September and early November. Ana & Troy (Owners) who performed the 1st cleaning. Although Troy was late, we discussed setting up regular service after the Groupon was compelte as they did a good job. But we did not have our 2nd cleaning nor have monthly service provided by them as they NO SHOWED without notice and then lacked the courtesy to be flexible to reschedule. Honestly, it was a pleasure to have Ana & Troy in our home. But their customer service is a COMPLETE DISASTER. Ana told me on the phone that they had "No Control" over missing my appointment and didn't apologize. Which I know that wasn't the case since she emailed me prior to say that they had moved the day of my appointment and, come on, no one moves without some advance planning. I understand that mistakes happen and there can be scheduling conflicts -- I have been in customer service 10+ years. But when you make a mistake, you have to take responsibility and at least TRY to make it up to your customer -- whether you think they're a cheap Groupon user or a potential regular client. And it should NEVER take you 5 days to call your customer back that you no showed on. A business will never survive if you don't have high standards in both your product and your representation of your company.

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Raneri & Long Roofing & Windows

Posted on: 12/6/2012

Prompt yet Quality Work

Earlier this year we heard dripping in our attic. I called R&L and Dave went to our home to survey the roof repair. We received the quote the same day, the price was extremely fair, and they were out the next day to repair. While they were there, they informed my husband of cocerning spots on our roof and informed him how he could take care of them himself as they were quick & affordable things he could do himself. We were extremely pleased with their service, knowledge, and we have already recommended them to our friends.

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Thorough, knowledgeable, and professional.

Solid Foundation did a fantastic job at inspecting our prespective home. He found several items that we hadn't noticed, despite walking the house several times. The report was extremely detailed, the photos helped drastically, and we were more than satisfied with the service. In the end, Martin's services made us realize that the condition of the home was not as advertised and we walked away - saving us thousands. We will definitely being asking Solid Foundation to inspect our next home!

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