gt4889
TRUST RATING
Member since 9/19/2005
Reviews 6
Average Rating
Helpful Votes 1

Ed Castro Landscape

Posted on: 12/14/2010

be careful

They gave me a proposal for my entire yard, plantings and hardscape. I signed a contract for only a portion of the proposal but they ended up doing some additional work - not in the contract and without my knowledge. Then they came to me demanding payment for the extra work. When I refused to pay, citing the contract, the owner got real ugly with me. Some time later I met a former employee and he told me that was their MO....do extra work not in the contract (claiming a misunderstanding) and then put high-pressure on the client to pay up.

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Security Services of Georgia

Posted on: 1/13/2010

can't beat them

I've been a customer for over 1 year and am very pleased. Can't beat the rate and the response time has always been very good. I've accidentally set off my alarm probably 10 times and they've always called within a few seconds. Plus I like knowing that when I call, I'm talking to the owner. Not some customer service person who could care less.

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Vaughn # 1 Plumbing Services

Posted on: 7/13/2009

unreliable

I believe they do good work but they are extremely unreliable. 2 times in 2 weeks they completely stood me up. I had stayed home from work both days in order to meet them. The first time I'd talked to them the previous afternoon. They said they'd be there in the morning. But they never showed up, never called. So I called back to set up another appt. I talked to them the very morning they were supposed to show up. They said they'd be there in 2 hours - never showed, never called. If you can get them to actually show, I believe they do very good work. But the unreliability is extremely unprofessional.

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Peachtree Service Experts

Posted on: 1/3/2008

I would not recommend

I used them for annual maintenance service for several years at my home and also a rental unit. However, that has changed with a recent poor experience with them. They came out several times to try to repair the AC unit at the rental condo. After several fruitless attempts at fixing, they said it needed to be replaced. But that they had worked a deal with the manufacturer to replace the unit - I would only be charged labor. That was understandable as the AC unit was only 3 years old and furthermore they were the ones that installed it in the first place. Roughly $800 labor charge would be the only thing I'd have to pay. Well 2 weeks later they denied ever saying that and told me the charges would be $4,000. The supervisor outright lied to me when saying he never offered me the labor-only charge. I couldn't believe it. I will never use them again.

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great work but uncompetitive prices

I've been very pleased with the work and customer service. However, it comes with a price. If they come out simply to diagnose a problem they'll hit you with a service charge ($60 I think) AND a labor charge ($160/hour) for however long they are there. I know at least one very large reputable HVAC contractor (and there are probably others) that only hits you with a flat service charge for diagnosis ($80 I paid to another HVAC company). I like knowing I'll be out a fixed amount to determine the problem as opposed to a Moncrief rep poking around for an hour and sticking me for >$200 before any repairs are made. That said, they are very professional, knowledgeable, and thorough so maybe you can justify the seemingly uncompetitive diagnosis charges.

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Morningside Plumbing

Posted on: 1/3/2008

depends on which technician they send

I've used Morningside for years and been reasonably happy. Very good customer service, always on time, and very responsive. But mixed reviews on quality of work. For the 10+ jobs I've used them for, my satisfaction came down to which technician came out. For a recent job, 3 different guys worked on the issue on different occasions and could not fix the problem. They sent a 4th guy and he fixed it on the spot like it was no problem. Unfortunately for me, the first 2 guys did more harm than good which ended up costing me a lot of money and wasted time. Morningside made good on the money portion. But it was a huge hassle to go through all that.

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