I used Westurn for a roofing and gutter job regarding an insurance claim. The claims specialist was nice and helpful. He was on top of things in the beginning. The contractors did a great job on both the roof and gutters. He didn't inspect the roof and gutters as I had expected, but I had someone else who had expertise to look at it. (No charge for inspection by other party) They agreed work was good.
The claims speclist I worked with was not very responsive when I needed a call back. Nevertheless, the job is done and I would not recommend them at this time, although my experience was fair. It wasn't the customer service I expected from an experience company.