Very nice staff, but...
Everyone at this clinic is very nice. They truly seem to care about your animal while you're there. Their facilities are clean and free of bad orders, but their communication is Lousy(!).
In my experiences here, when I've been told they'll call me on a specific date, I don't hold my breath. Inevitably I end-up having to call them the day after that, to maybe I get a return call that day or the next.
When it's my (4-legged) baby we're dealing with, that stinks! And out of simple professionalism and courtesy, if you say you're going to call with our test results on a Monday (let's say), THEN CALL ON MONDAY! Don't make me call you on Tuesday!
This unfortunately has happened more than once. If fact, I've been there now three times and it's happened every time, in one form or fashion. And this I promise will be the last time.
Sorry but just being nice doesn't cut it.