ElaineX
TRUST RATING
Member since 2/28/2007
Reviews 2
Average Rating
Helpful Votes 1

Best Buy

Posted on: 2/28/2007

QUOTED WRONG PRICE

I GOT A TELEVISION AND STEREO SYSTEM FROM THEM AND THEN ORDERED INSTALLATION FROM THEM. WHEN THE GUY CAME OUT HE SAID HE WAS ONLY SUPPOSED TO HOOK UP MY TV AND NOT HIDE THE WIRES OR HOOK UP MY NEW STEREO. TO DO WHAT I WANTED THEY WANTED $800 MORE! THIS WAS A BAIT AND SWITCH.. IF I'VE EVER SEEN ONE. I HAD TO RAISE MY VOICE AT THEM WHEN I GOT BACK TO THE STORE TO GET MY MONEY BACK. I ENDED UP USING SOMEONE ELSE LISTED IN KUDZU MY FRIEND AT WORK TOLD ME ABOUT. IN ALL FAIRNESS I THINK I GOT A GOOD RATE FOR TV AND STEREO BUT DON'T EVER BUY INSTALLATION SERVICE FROM THEM!

  • Overall
  • Quality
  • Service
  • Value

FANTASTIC

I SAVED TONS OF MONEY OFF OF BEST BUY PRICES. I ORGINALLY ORDERD FROM BEST BUY THE INSTALLER CAME OUT AND SAID THAT WHAT I WANTED TO DO WASN'T WHAT WAS SOLD TO MY BY THE SALES PERSON. I SENT HIM AWAY WENT BACK TO THE STORE. THE MANAGER WASN'T GOING TO DO ANYTHING UNTIL I TOLD HIM I WOULD DO A CHARGE BACK AND CONTACT THE HIS BOSS ABOUT THIS SITUATION. :-) I WENT BACK TO WORK THE NEXT DAY AND WAS TELLING MY COWORKERS ABOUT WHAT HAPPEN. ONE OF MY COWORKERS TOLD ME ABOUT HD INSTALLERS SO I LOOKED THEM UP ON KUDZU.COM, THEY QUOTED A PRICE TO ME OVER THE PHONE THAT WAS 4400 LESS THAN WHAT BEST BUY WANTED TO CHARGE ME TO HOOK UP EVERYTHING THE WAY I WANTED IT. THE PERSON WHO ANSWERED THE PHONE ASSURED ME THE PRICE WAS RIGHT, SO I SCHEDULED THEM TO COME OUT. I ASKED MY COWORKER AND SHE SAID THAT WAS THE SAME PRICE SHE PAID AND SHE HAD THE SAME THING DONE AS WHAT I WAS NEEDING, BIG SCREEN TELEVISION INSTALLATION, SURROUND SOUND WITH 5 SPEAKERS INSTALLED. THE CAME OUT DID THE WORK PERFECTLY, THE INSTALLERS WHERE PROFESSIONAL YOU COULD TELL THEY REALLY LOVED DOING INSTALLATIONS FOR A LIVING. ANYONE LOOKING FOR A GREAT PRICE, FANTASTIC SERVICE DOESN'T NEED TO LOOK ANYFURTHER THAN HTTP://HDINSTALLERS.COM LISTED ON KUDZU.COM

  • Overall
  • Quality
  • Service
  • Value