Had Azuri come out to pick up a rug. I asked the guys if cleaning it would get rid of the smell, I was assured it would as they had worked on other rugs that smelled worse than this one, and they came out like new. I also asked if the fringe would lighten up and it looked dingy. “Absolutely, it’ll look band new” was the response. Two weeks later, the rug is returned. It smelled EXACTLY like it did when we sent it out. AND there was dirt, grim and a cockroach wing on the rug. The fringes looked like they hadn’t been touched, except where they were broken off. The fringe wasn’t ripped when it left. The guy who brought the rug back said he would call the office and let them know I wasn’t happy. They offered to take the rug back and reclean it. A week later, the rug is returned. Yep, still smells and has “stuff” all over it again. I made it clear that I wasn’t happy but was asked how I would be paying. I would NEVER use this company, nor would I recommend them. Multiple calls to Ed, the owner, went unanswered. Very unprofessional and a huge waste of money.
Posted: 8/05/2013 • Link to this review