This is amchy37's TrustRating, which is based on both the number of reviews amchy37 has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful amchy37 has been to the Kudzu community.
Posted on
6/14/2011
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Very disappointed !
Interestingly enough I still ended up paying for your office’s inadequate “data collection practices.” If you were straight forward from the beginning this would have never happened. Also, looking at the other negative review this was not the first time this happened. If you already knew that it’s an issue why not fix it before it happens again. I don’t have a way of knowing how many times it occurred in the past, but I doubt it was just two isolated incidents. I almost shrugged it off myself.
Bottom line – it is what it is. I learned my lesson, you made ~$300 (insurance + me), and you lost a potential long term client as well as every person I know – hope it was worth it.
Regards
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19th Street Dental replied on
06-15-2011
Firstly, please allow me to apologize personally, that you left our office disappointed. It has never been our intention to mislead any of our patients and we appreciate your assistance in gathering your insurance information prior to your first very visit. It allows us to contact your insurance carrier and attain a break down of your benefits. However, in this case, your insurance carrier failed to provide us an with accurate breakdown, consequently mislead us and left you disappointed.
Thank you for your feedback and I am glad that you identified our services were of quality. We will continue to provide a high quality of service but will also look to enhance our data collection practices.
Thanks
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