Sam was on time and took care of my carpet emergency. Great job and pricing.He came on short notice, even though I'm sure he was over-booked. He gave us a fair quote, then dropped the price when he arrived and saw there was less work than expected. The carpets looked fantastic when he was done
Posted: 9/14/2013 • Link to this review
Thank you Sam!!!! You have always taken care of me and my clients. It sounds to me like all these bad reviews are from an online coupon mishap. I have am in Real Estate and have used 1st USA Carpet Cleaning several times for our homes, clients and tenants and have had nothing but a great experience. Pricing is the best I can find in town and Sam really knows what he's talking about when it comes to carpets and stains and I would recommend him any day for his prices, knowledge and professionalism. Thank You!!!
Posted: 9/11/2013 • Link to this review
DO NOT USE THIS COMPANY! he man was very nice and polite when he first arrived, but soon began trying to talk me into get pretreatments done (at an additional cost), which as I explained to him, would void the warranty on my carpet because we were specifically instructed to NOT use any chemicals on the carpet. Once he realized he was not getting any additional money from me he became very rude, and proceeded to "clean" my 3 carpets in 8 minuted flat. If he had done a good job I would have used this company for full price in the future, but as it stands, I will never again be calling them back. I was also told that if stains appeared after he left they would not return to redo them, despite the "100% guarantee" started on their website.
Posted: 3/25/2013 • Link to this review