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Posted on
9/11/2006
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Poor communication, no work done
Our house was blasted by a big lightning strike, leaving a circuit dead and several fixtures blown out. We contacted 24Hr for an estimate (required by our insurance company).
They came out to inspect the damage and promised to e-mail the estimate next day. However, they never actually sent us that estimate. After having several calls and e-mails basically ignored over a week, we ditched them.
Our next call was to Snappy Electric and Plumbing, who fixed us up right and quick.
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24 Hour Electrician replied on
02-24-2011
As stated in the review, owner was claiming that the light fixtures have been damaged by a lighting strike. Based on our tech survey the light fixtures damage was not caused by lightning strike. Lighting strike, which hitting the Power company line, transfers to nearby houses through power line as a surge is a spike of excessive line voltage. This surge can damage electrical equipment and appliances which leave distinguish burning mark. The fixtures were rusted and in one case fixture was hanging down cause by losing the mechanical support. The cause of damage was mostly usage. We were not able to confirm the claim and so invoice the insurance company as the way that owner requested. It was clear we were losing the business and we should suffer from our free estimate policy. But there were no better choice. If you want to be honest with your customer and if you claim it so you have to be honest with everybody else too, employees, suppliers, carriers, insurance companies and etc.
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