I have done business with 9 North Tire in Alpharetta for years, and I've done so solely because of price. However, I've always felt pressured by the upselling and questionable recommendations for additional work. I've declined the extra work they have recommended, because I've always felt pressured and unsure of the validity of the claims. That said, I've now had a last-straw experience that I cannot let pass without reporting. To sum it up: I believe the manager, Michael, may have lied to my wife, and me, about the unrepairable damage to her tire. (My Acura dealer's Master Mechanic said it was indeed repairable.) Michael also told my wife she couldn't buy just one tire, that she had to buy two. Then he threw away my tire without my permission, thus forcing me to buy a new one. He lied to me by saying he would have the tire ready, and by saying he would call me when it was ready - twice. So after 3 days, I finally ended up with a cheap tire and wasted time. I was lied to, manipulated and treated poorly. I won't be back. And I encourage you to shop elsewhere.
Posted: 8/29/2015 • Link to this review
Been taking my 2002 Range Rover there for 6 years and they have installed radiator, alternator, brakes, water pump, and I brought the parts and they installed them. Recently took my daughters Madza to the dealer and they told me the check engine light could be 20 different things, so I took the Madza here and they found the airleak on a hose and fixed it for free with a new hose. They are really professional.
Posted: 1/05/2014 • Link to this review
I've been taking my car to these guys for years but today is a great example of why. My car wouldn't start and I feared the worst...computer module, starter, alternator...it ended up being just a dirty battery connector so what I thought would be anywhere from $400 to $1000 repair ended up being $22. Wow! I don't know how many places would have been so honest....if any! Michael and the staff at North Tire are top notch in everything they do and I recommend them to anyone!
Posted: 5/06/2013 • Link to this review
I have been going to Michael at 9 North Tire for over 13 years and would not go anywhere else. I have 5 cars/trucks and all tires have come from Michael. He also has helped with riding lawn mowers, trailers etc...really trust them!
Posted: 6/12/2012 • Link to this review
Had new tires put on,wrong size had trans flushed toyota said was never done, had tires rotated never done. Do you want to trust your car with them? check and make sure they do the actual work. All this happened when my wife took in the truck
Posted: 3/27/2012 • Link to this review
9 North was recommended to me and they are consistantly doing great work at a great price. They are honest and have saved me money on repairs that other shops have told me I needed and didn't and are regularly well below other estimates. I would trust Mike and his team with all my vehicles and wouldn't go elsewhere!
Posted: 4/05/2011 • Link to this review
I've been taking my vehicles here for years..great people..great service..good prices..recently i was in there and they caught a potentially dangerous situation before it happened.. Take your vehicles here!
Posted: 3/15/2011 • Link to this review
I always shop around for tires and I always end up going back to 9 North. Michael is always quick to give me a quote and he is easy to deal with. Other than a long wait, I have never had a bad experience here.
Posted: 3/11/2011 • Link to this review
I have used 9 North for about 8 years. Never had a problem with the customer service or labor. I have used them on my personal vehicles and my company fleet. I have 12 vehicles in my company fleet and 4 personal vehicle. Hve recommended 9 North to many friends and all have been very satisfied with the service and value at 9 North.
Posted: 1/06/2011 • Link to this review
I called the store previously inquiring the price of their full synthetic oil change they quoted me a price and I told them that I had a coupon. When I stopped by the store to get an my oil change they suddenly would not honor my coupon. The coupon came from was completely legitimate it came from a entertainment book.
Posted: 11/03/2010 • Link to this review
I bought 4 new tires at 9 North 6 months ago. I have taken my car back 3 times because 1 tire kept losing air, they would fix it and say all is good now. Today I had a major blowout on 400, yep, the same tire. Had to have it towed to them. They said sorry no warrant because they are high performance. Never bothered to tell me that when I got them. Thought they would at least give me a discount but nope, full price for another tire, I had put 10,500 miles on the first one. They did not even bother to remove the tire rubber that was left from the blowout, told me it would come off with some elbow grease. Don't waste your money with these folks, they could care less about customer service or repete business. Even the tow truck driver told me he would never trust them with anyone he cared about.
Posted: 7/30/2010 • Link to this review
I have used 9 North for several years. I've bought numerous sets of tires, brakes, and had countless oil changes at 9 North with no problems. Michael is always fair with me and is very friendly, unlike other garages in the area. I always trust that I am getting a good deal and the job is done right the first time.
Posted: 11/06/2009 • Link to this review
My first experience with 9 North Tire was disappointing. I had been referred to them by a reputable repair shop that has never done me wrong, so I was hoping to find similar service at 9 North. The salesperson was deceptive to me. He showed me the price of the tires I was buying. When my car was ready, he named a price higher than I expected. I asked him about it and he said that it was higher because of the disposal fee and taxes. That I understand, but it was still high. When I looked at my repair order after leaving the shop, I realized he charged me $25 for a tire maintenance plan that he never once discussed with me. I've never bought tires from a place that automatically tacked on that fee without asking. I even gave him a second opportunity to be upfront when I asked why the bill was high, and he dismissed the price difference as disposal/taxes instead of being honest and mentioning that he charged me for an unsolicited maintenance plan. I don't understand why someone would use deception to make an extra $25 instead of realizing that they just lost what would have been a very loyal customer if they had just been honest. (I've been going to my regular repair shop for years and have spent thousands of dollars there over the years and have referred several other loyal customers to them. This is what you get when you treat people with dignity and are honest with them.)
Posted: 2/12/2009 • Link to this review
I had just under $500 worth of brake work done in September '07, including new rotors all around and brake pads on the front. Recently the steering wheel started shaking when braking, and I had my regular mechanic (not 9 North Tire) check the brakes. The front rotors were warped. A one year warranty is standard on new rotors at most places (including my regular mechanic), however, 9 North Tire refused to replace the rotors, blaming the warping on regular driving. They said that stop and go traffic, as well as curvy roads, could have warped the rotors. Tell me where in Atlanta I can live and work where I won't be in stop and go traffic or on curvy roads. They offered to turn them (which would "fix" the problem for about 3 mos.) with an additional labor cost (since I was 20 days past the 6 mo. labor warranty) or put new rotors on for an additional cost for parts and labor. I called my other mechanic and they offered to replace the rotors with a full one-year warranty, regardless of defect in the part or "normal driving" conditions. I should have gone there first. If I had known that 6 mos. down the road I would be out 2 new rotors, labor costs and facing additional cost to fix their problem, I would never have gone to 9 North Tire in the first place. Hard lesson learned.
Posted: 3/26/2008 • Link to this review