My wife didn't do her research and had these folks at my home today to look at a broken ice maker in our refrigerator. I paid $80 for the service visit to receive a quote of $420 to replace a single water valve. I refused the repair and called several other companies that had good reviews and the highest quote was $170. These crooks at A-1 were charging at least $250 more than they should have for a simple repair. DO NOT USE THIS COMPANY.
Posted: 1/17/2014 • Link to this review
This person named Dillon came to our home in Atlanta on 3/22/13, to repair the dishwasher. He said the control panel was bad, and he had to order one and he would be back in 3 to 5 days. He request the full amount upfront of $267.50, but my husband only gave him $150.00 in cash. It is now 5/20/13, and NO DILLON can be found with our money. We have called over 50 times, and no answer. We both are Senior Citizens and my husband is Disabled and we know there are laws against taking advantage of the elderly and disabled. We will be filing a very large complaint with the law and the BBB. WARNING!!!! DO NOT USE THIS COMPANY UNDER NO CIRCUMSTANCES.
Posted: 5/20/2013 • Link to this review
I got their contact via Service magic to fix my wall mounted oven and did not check their ratings online, BIG MISTAKE. Dillon the owner of the company changed the control board of the oven back in August and charged me $450, the price included a lifetime parts warranty - that was clearly written on the invoice. The control board went bad a few weeks later and was confirmed by Dillon, he promised he will get a replacement installed free of charge but since then -for 5 month- it's been frustrating to deal with all the lame excuses he's been giving us so that he does not honor the warranty and replace the faulty board with a new one. Finally, he had the nerves to tell us to go buy the part on our own and he will install it for us. We will be pursuing legal action against this company and filing a BBB complaint. AGAIN, YOU HAVE BEEN WARNED! DO NOT USE THIS COMPANY!
Posted: 3/28/2013 • Link to this review
If I could give lower than a 1 star I would do so. BEWARE OF THIS COMPANY! YOU HAVE BEEN WARNED! They attempted to fix my washing machine...a simple timer issue, and they destroyed my house!!! Water leaked everywhere and they blamed us! I had a waterfall coming out of my ceiling fan in my living room (washing machine is on the second floor of our townhouse). After all that, they still didn't fix my washer and proceeded to take my $336.33, because they said if they fixed the problem they'd be "admitting fault" for the water damage...what? I've never been so shocked in my entire life at repugnant service. They walked away from the repair after causing thousands of dollars in damage. My mouth is still open in awe at how a company like this can survive. We will be pursuing legal action against this company and filing a BBB complaint. AGAIN, YOU HAVE BEEN WARNED! DO NOT USE THIS COMPANY!
Posted: 12/29/2012 • Last edited: 1/03/2013 • Link to this review
* By Appointment Only
* 24-Hour Service Available