I've been through many large company HVAC companies both for maintenance and for new systems. Larry at A-1 is the best. Great customer service, very fair pricing, quick response, professional and totally trustworthy. Our main floor unit went out on us and it was only 6 years old. We had our regular company (who did the installation and does 6 month maintenance checks) come out twice. The first one was supposed to come between 2 and 6 but didn't show up until 9 and because it was dark, couldn't do anything. The next day, someone came out and was here for 2 1/2 hours and couldn't figure out what was wrong. He told me he would have his boss come out the next day to look at it ( I happened to have a contractor at the house working on a bathroom and he called Larry for me. Larry came out first thing in the morning, diagnosed the problem in about 15 minutes. Both the compressor and the control panel were bad. After a little bit of a discussion, we decided for a few hundred dollars more, we could get a brand new system installed. By now, we were without air conditioning for almost a week. Larry had his installation team come out the next day after they were finished their regular day of work. We had a school event to be at but gave them the garage code. When we came home we had new air conditioning. We never saw them. By the way.....my regular HVAC company never followed up. I will never call anyone else in the future. A-1 is the best!! You won't be disappointed!
Area Atlanta, GA
Cost $1,000 - $2,999
Date August 2016
Posted: 9/07/2016 • Link to this review
This company really knocked my socks off with the level of service they provided. My AC unit needed to be replaced due to an evaporator coil leak. I called A1 On Tuesday, July 5th. Upon contact, Larry was extremely knowledgeable and very professional. As I engaged him more, I discovered that he was genuinely honest. He was very thorough in explaining the products and services offered and helped me to understand exactly what I needed. I had quotes from 4 other reputable HVAC companies but Larry was more personable and responsive. I decided to go with A-1 on Wednesday, July 6th. Larry came out to look at my existing system on Thursday, July 7th and my new system was installed on Friday, July 8th. His crew came right in and got down to business. I ended up with a 16 SEER, 1 speed, 2 stage Rheem AC unit and furnace, drain pan with shutoff switch, an air temperature sensor, zone board, and 2 digital/programmable thermostats. Larry even offered to upgrade me to Wi-Fi thermostats at no additional charge but unfortunately my existing wiring wouldn't support them. Others wanted 1 to 4K more for an equivalent system without the extra bells and whistles I received. I was most impressed with Larry's communication (keeping me informed), his willingness to go above and beyond, and his ability to educate me throughout the entire process. With this kind of service A-1 will always be my HVAC Company of choice. I highly recommend this company!
A1 Heating and Air came out and installed a complete HVAC system in my home. Installed system components included a 16 SEER, 1 speed, 2 stage Rheem AC unit and furnace, new drain pan with emergency float/shutoff switch, an air temperature sensor, a Honeywell zone board, and 2 digital/programmable Honeywell thermostats.
Area Snellville, GA
Cost $5,000 - $9,999
Date July 2016
Posted: 7/22/2016 • Link to this review
Larry and his crew have installed two a/c units for me. Good customer service and quick turn-around. A/C went out over the weekend and within a couple of days I had a new one installed. Two thumbs up!
Area Snellville, GA
Cost $1,000 - $2,999
Date June 2016
Posted: 6/11/2016 • Link to this review
Larry came out and fixed my air conditioner without charging a service fee. He had great prices for his work and was an honest businessman. I would recommend him to anyone!
Area Buford, GA
Cost $500 - $999
Date April 2016
Posted: 4/29/2016 • Link to this review
I called A-1 yesterday and I have my new AC unit installed today. They were very efficient and Larry and his crew was courteous. Last but not least - they also had the best price!
Posted: 6/17/2015 • Link to this review
A-1 is honest and trustworthy. They provide excellent service and value. They will not steer you wrong and try to oversell like many others. A-1 fixed a couple issues for me over the years that turned out to be simple service calls <$100, whereas some others were telling me it required major repairs >$1000. A-1/Larry even showed me some tips to keep my system in better health and avoid the service calls altogether. When I finally needed a new AC system, I shopped the deal very hard and again A-1 clearly turned out to be the best. We've had our new system for a few weeks now in early summer with the temps outside going into the 90s and the system is working great keeping us cool inside. The Rheem system A-1 installed is much more efficient, quiet outside and looks better than our old system. The installation techs were on-time and as I watched them and talked to them while doing the job, their professionalism and expertise was clear. I will always rely on A-1 and highly recommend them for Trustworthy, Excellent Service and Value.
Posted: 6/23/2014 • Link to this review
We were trying to limp along on our second freon re-charge until spring of 2015 but that didn't happen. By chance a year ago my wife ran into Larry at Ace Hardware while buying a furnace filter and he came out the next day to re-charge the unit. This year we had it re-charged again and the compressor went out 4 weeks later. I called Larry and he and his crew were out the next day to install an entirely new system. We still can't believe the difference in our home and it's good to know there are still companies that offer a quality product at a great price AND excellent service to boot! A-1 is the company to call for HVAC work ! Thanks again Larry, David and Abner.
Posted: 6/14/2014 • Link to this review
I could hardly believe the great work of A-1. I feel that I was blessed indeed today, and I will now be able to sleep tonight. What a relief!!! Cool air reigns in my home, and I owe it all to the excellent skill and professionalism of Larry. I am so very, very grateful for the perfect service and fantastic value. THANK YOU FOR HELPING ME SLEEP COOL AND COMFORTABLE! Hotlanta needs you :-)
Posted: 7/22/2013 • Last edited: 7/23/2013 • Link to this review
well summer, of course the ac goes. My wife and I got three different quotes. One was absolutly crazy and the other two very close, we went with a-1. Larry told us he could have us done in two days from his quote. Above my expectations already, sure enough they showed up on a saturday exactly when they said they would and replaced ac,furnace,coil and did some duct work. was complete in just a few hours. Larry gave follow up call to see if everything was ok. Everything good. had a bedroom that hasn't been cooling for years, told him it was better but not as good as we would like. what did he do, he came over and re-routed some older existing duct work and had it working like new. My call if any problems with heating and air in the future will be to Larry no question. Highly recommend
Posted: 7/19/2013 • Link to this review
Larry has been servicing our old unit for over a year. Once repairing the old one was not viable he installed a new unit the next day. My neighbor had problems within a month of my service and he was taken care of just as quickly and the quality of his service was also great. I would highly recommend A-1 to anyone!
Posted: 5/19/2013 • Last edited: 5/20/2013 • Link to this review
The price you are quoted is the price you get, there are no unexpected surprises. Larry was able to install a new air conditioner within a few days of giving us the quote. He gave us multiple options to choose from and explained the advantages and disadvantages of each option. I am very happy with the service I received!
Posted: 4/16/2013 • Link to this review
Larry and his team installed a new furnance for me the next day, quick, clean,polite and professional. Great customer service! I am very satisfied and happy to reccommend them to anyone
Posted: 11/07/2012 • Link to this review
The evaluation was done the same afternoon that I called, and our new system was installed the next day. Larry was up-front with his evaluation and recommendation. The installers were on-time and efficient, and cleaned up after themselves. We are most pleased with this company's service.
Posted: 5/31/2012 • Link to this review