Great family company! I bought my first sewing machine from Buck Stepp in 1966, a used Good Housekeeper machine! Since then I have purchased from them Riccar, Morse, Singer, and Janome (for a total of 8-love my Janome machines best!). I have always been very happy with the personal service, their knowledge, on-site service, repairs and lessons given. I would highly recommend them to a beginner or to experienced sewers everywhere!
Posted: 2/04/2016 • Link to this review
Im happy and livid at the same time... for those of you who know me well- you know i am not happy unless i get some sewing machine time in each day. doesnt have to be something huge- just a little here and there... is my therapy. My Janome 6500 went to the angels (so i thought) about 18 mos ago. i was told by A1 sewing in tucker that it needed a new computer board. My mom bought me this machine ($1500) from Kens sewing center in Muscle shoals alabama about 7 years ago - waaaay too young for a machine to die. i had thrown about $800 in repeated repairs at this machine only to be told by a1 it had died. i was heart broken, and had limped along on my smaller home machines. on a whim, my mom convinced me to send it home- as what did i have to loose except shipping> maybe Kens could fix it... LO AND BEHOLD!! MY MACHINE WAS MISSING PARTS!! A1 SEWING CENTER has either negligently removed parts from my machine because they were incompetent at repairing it or they removed parts in an attempt to sell me a new one. my machine was missing seven screws and a gear wheel. so... im happy i sent it home to Alabama (thank you, mom)... A1 just forever lost a customer- and Kens just got a faithful one... so- that is how i am happy and livid at the same time... buy local only works if you can trust whom you are buying from or it turns into screw your neighbor.
Posted: 3/16/2015 • Link to this review
Diagnosis promised in 2 days but it took over 2 weeks. The recommended fix was a "tune-up" and "recalibration". When in fact, the problem was that I was using the wrong type of bobbin. The whole reason the machine was brought in was because of bobbin trouble. Now I have paid over $100 for a 20 yr old machine to get a "tune up" and even had to take the machine back for them to realize the real problem was the wrong sized bobbin. FYI-I only use the machine 2x/yr so I am not a pro. I get the feeling that this business would rather sell machines than fix them.
Posted: 7/07/2012 • Last edited: 7/08/2012 • Link to this review