I called for service to repair a hot water heater. The technician showed up two hours late and when he got here he didn't have the necessary tool to replace the upper heating element. He then spent 2 1/2 hours running down the correct tool. At the end of the job he left without leaving me a service ticket as he said he didn't have any in his truck. He did tell me I would receive a call from his office to tell me what my bill would be. I finally received a bill two weeks after the repairs and was floored when I saw the charges. I was charged for 3 hours of service when the technician spent only 30 minutes fixing the problem after getting the proper tool. After speaking with the office manager about my displeasure with the number of service hours I was charged I was told she would have to speak with the owner to see if any adjustment to the service hours could be done. After waiting two days and not receiving a call back from the office manager I called her back and she told me they would reduce the service hours from 3 to 2. I ended up having to pay for the technician to drive to my home and back to the office - after paying a one hour minimum charge (to which I had no problem paying). Do not use this business for your plumbing needs unless you have money to throw away.
Posted: 6/16/2011 • Link to this review