Called for an appt, first asked IF they repaired gutters, office lady said they "cleaned" then "repaired". Scheduled an appt. Guys came, cleaned the gutters and made me aware of the repairs needed. (Yes, i knew that ...it was the reason I called!) They said they had an "old" truck and they didn't have any items to fix the gutters with. They would note on the invoice and someone would call and come repair...this was August 1 and it is now August 31 and I have heard from NO one! Wouldn't recommend. Very disappointed.
A Better Gutter Cleaning
Date August 2017
Posted: 8/31/2017 • Link to this review
It a little hard to know exactly who this is, however, from the julbogg user name we were able to pretty much figure it out. So we do some gutter repairs and gutter cleaning. This customer gave us instructions about a downspout that was loose and we fixed that at no charge on the 8/1 service. There was also a gutter end cap that was missing, and no, we do not have replacement parts for gutters on our cleaning trucks. Not on any of the trucks for several reasons. The tech should have explained to you that we generally do not replace any gutter parts and in this case you should have been sent to our installer. I apologize for that slipping through the cracks. On the other hand, we have at least 2 people in the office everyday ready to take your phone call. We would have been happy to send you in the right direction. Again, sorry for the confusion.
I've used this company for several years and up until know have had no problems. This last visit has changed that. Shortly after they cleaned my gutters, I notice there was some damage and the gutter looked off. I contacted them, they came and said there's no way they could have done it. But in previous visits if they notice anything about the gutters (i.e gutter loose), they told me. So if gutter was twisted and wood was damaged when they got there, why didn't they say anything?? They didn't say anything because they caused the damage! I will never use this company again.
Area Snellville, GA
Cost Less than $250
Date November 2016
Posted: 11/17/2016 • Link to this review
I wish I could post the pictures of this! Someone has rigged up wood behind the gutter. The gutter is perfectly attached to the rigged up pieces of wood. There is no way a gutter cleaning service could do this to the wood which is underneath the shingles and behind the gutter. I understand you are very upset about this but there is absolutely no way we did this. The reason we didn't contact you about it is for the same reason we wouldn't contact you about a deck board being broken...it's not something we are there to address and not something we could fix anyway. We rarely damage something during a gutter cleaning, but it does happen, and when it does our crews contact the homeowner right away, contact management at the office, and we start towards a resolution. That's how we operate day to day for many years and would never break something and not admit it.
I like scheduling and paying online. They show up, clean the gutters, the roof and clean up afterward. Very professional and fast. Don't even need to be at the house when they do it.
Posted: 8/07/2015 • Link to this review
Last fall they cleaned my gutters on a misty wet day and left a mucky mess. I believe this was a fluke, as they had done well before. I am happy to say that Davis fully resolved the situation, great customer service!
Posted: 6/14/2015 • Last edited: 6/18/2015 • Link to this review
used them Twice. My house is pretty easy to clean I just am tired of going up and down my ladder 2 times each year. First time they cleaned and made some repairs I had been messing with forever. Just had them out a week ago and did a good job, no mess. It took them a while to get me because of weather, but they communicated lead time up front to me so no problem. Paying online is cool too
Posted: 2/01/2014 • Link to this review
I hired this company to clean my gutters for a price that was average. They did come out in a reasonable time. The gutter clean out was of average quality. No problems so far.. However, while onsite they told my wife that some of our gutters needed extra securing with screws (which I'm sure they did). They gave her a price to perform the service on our house that was four times the cost of the gutter cleaning to install 27+ screws in 30 mins. I understand that risk + labor + material = cost, however I cannot add this service up to four times the gutter cleaning. This is my opinion and I would ask you to draw your own before taking a chance on this company. This is the only recourse a consumer has on a company and its services. My opinion - I feel like my wife was taken advantage of and will never use this company again.
Posted: 9/21/2013 • Link to this review
Yeah, as a business owner this is a bad position to be in. We cleaned the gutters, we saw that nearly all the gutters were pulling off the house, offered his wife normal pricing, get her approval, and fix everything, he gets home and emails us basically saying that we scammed his wife. It's just not true, but what are you going to do? The rain this weekend should give this customer a chance to see the quality of our work, and of course, we warranty the customer's repairs and cleaning service just like everyone else. Thanks for your review, and have a great weekend!!
I scheduled a gutter cleaning service and waited 10 business days. On the 11th day, I contacted them via email and they stated that they had to push back the routes due to the recent rain. I just wished they would have reached out to me and told me they weren't coming out or they had to push back the routes. I would have gladly re-scheduled. I turned down two other companies (which quoted me at a lower price) just because I wanted to give this company the benefit of the doubt and see if they can honor their service. Overall, I wouldn't recommend this company because of their lack of communication and their unwillingness to try to resolve the issue. They could have easily apologized and try to re-schedule me, give me a 5% discount, or something.
Posted: 7/11/2013 • Link to this review
Hey, thanks for the review. It's rained almost everyday for the last 3 weeks. We have no control over it and it pushes all jobs backwards. 10 days is the usual time frame with normal weather. I'm not sure if we have an email address for you or not, but we do email customers on a regular basis to let them know about delays. Thanks.
I was very pleased with my experience with A Better Gutter Cleaning. They were on time and called to confirm. They not only cleaned out the gutters and blew off the roof, but cleaned off a side carport that we have, and blew off the deck and driveway as well. They also fixed (at fair additional fee) a few sagging gutters.
Posted: 2/08/2013 • Link to this review
Good to hear that you are happy with our service. Get on service contract and save some money!
I have only used them twice, but I'm pleased... Things I like: they suggested reattaching the current gutters - another service wanted to replace them. Looks fine from here! And they reattached the drain spout like I asked. They cleaned up the mess that came out of the gutters. In fact, I think they cleaned up my back patio and stairs better than they were... I've used cheaper services, but I had to clean up the mess myself I don't have to be there, they do business via email, you can pay online - convenient. When I talked to the serviceman, he was nice.
Posted: 2/07/2013 • Link to this review
Great to hear that you were happy with everything!!
Both the lady on the phone and the crew leader at my home were very nice. There were 2 problems however. The guys who cleaned the gutters did not clean up after themselves. The was dirt left on the trim all the way around my house. They did not bother to spray it off. I spent an hour walking around my home with a garden hose cleaning it off. Very disappointing. Also, the scheduling was a little frustrating. They took over 3 weeks to come out and do not give you a date until one or two days before. They also did not set the gutter covers on the gutters properly. Overall, I give them a C. Nice people and they did do the work. The small things were overlooked though.
Posted: 2/07/2013 • Link to this review
Sorry to hear about the problems. Just so you know, were always happy to come back out if we know about a problem. This is the first I've heard about it.
I had used this gutter service in the past and was pleased. I scheduled in late December, and didn't hear anything for days. Finally I decided to call and was told that I was on the schedule. I received an email that my service was to be completed on 01-10-2013. No one showed up or reached out to say why they didn't. I did receive one notice claiming the weather had created probelms, but we had at least 2 good days and shouldn't my house be top of the list since the notice on 01-10-13? Here I am a week later and no service. I cancelled today and the company seemed to care less if they lost my business or not. Wow!
Posted: 1/18/2013 • Link to this review
As usual, I'm replying to a review and I have no idea who wrote it. Lately, I'm suspicious of some of these. So with that being said, if you scheduled in late Dec and got an emails saying the we'd be out on 1-10, then it is just as we told you when you scheduled, 10-15 business days to get the service completed. Now, if we had you down for Thursday 1-10 and the crew didn't finish the route for darkness, etc, they would have called you and let you know that the office would have to reschedule it. So, we cannot do your house the next day because we already had 112 jobs scheduled for that day. Basically, we always try to plan our routes out so that the crew is able to finish them. I know it's not perfect, but its the best way, trust me. Usually, we would have you done on the very next working day which would be Monday the 14th. So, you would have been done on Monday the 14th...but it rained like heck Monday, Tues, Wed, and Thurs and we didn't get any jobs done on those days. Absolutely zero work done. You cancelled before we had a chance to come out and finish the job. I'd like to thank all my many customers that have been so patient with the weather and scheduling in general.
I've used A Better Gutter Cleaning for several years. Not sure what's going on with their management, but I have now switched to a different company. I requested an appt and was told I would get an email to alert me which day they would perform the service. It took 4 weeks to get on the schedule, and then they called saying they were running late and couldn't make it, but I would be put on the schedule again. Did not hear from them. It has now been 6 weeks. Switched to a different company and they can be here in 4 days.
Posted: 1/09/2013 • Link to this review
All I can really say is that we haven't had anyone waiting 6 weeks for service!! We are in the office everyday and just one phone call away from helping you with any questions or concerns. We are very responsive to email and always answer our phones. Our management and ownership is the same as it's been since 1998.
I had A better gutter cleaning clean my gutters a few times. The work quality was ok but the price after some comparrison was a little much. I paid $50 less with another insured and licesened company for the gutter cleaning on my home in Lawrenceville. Overall good company but could look at the pricing of competition.
Posted: 1/08/2013 • Link to this review
I'm not sure who this is, but our prices are very competitive and many times less than other companies. Also, our service is unique in many ways so it's hard to compare us with anyone else. We try hard to provide a great value, and our own customers are consistently confirming that we are on track. Thanks for the review!!
Scheduled an appointment with this company on 12/20 and then just called on 1/4 to ask about where they are with coming to complete my house. Said they have been busy and can take 10-12 business days to get out there. I would have loved to try them out, but they took way to long to respond so I told them to cancel. Kind of dissapointed they didn't even try to solve the problem.
Posted: 1/04/2013 • Link to this review
So sorry about the delay! Unfortunately, weather and holidays had us backed up. We're getting caught up now and you would have been done in the early part of the coming week if not cancelled. There's a reason were busy and others have no wait. Thanks!
I have been using "A Better Gutter Cleaning" since I bought my home 6.5 years ago. Their pricing is very reasonable, they communicate well, and they make it very easy to do business with them. (And there is NOTHING sketchy about them at all.) My roof is an older roof, and they have been wonderful about pointing out needed repairs from time to time, and then quoting a very reasonable price. It gives me great peace of mind to know that they're looking out for the integrity of my roof; however, most of the time there are no recommendations, so I feel comfortable that they're not taking advantage either. Finally, they do such a great job cleaning up! My roof, sidewalk, and driveway always look SOOO much better after they've been here. Thanks!
Posted: 12/31/2012 • Link to this review
Thank you! We survey many of our customers and find that most feel the same way you do! Thank you for your continued business.