Displaying 16-30 of 111
I have a three story townhouse with only 2 gutters but the gutters are 40 feet high so extension ladders are needed. I have found the service reasonably priced and I have used them for several years. They even repaired shingle damage (due to fallen satellite dish) for a reasonable price - that way I did not need to get a roofer for a minor job.
Posted: 10/05/2012 • Link to this review
Don't forget to get the gutters cleaned this Winter! Thanks for letting us know how were doing. We appreciate your loyal business!!!!
As a woman, I never felt comfortable with this company because the men they send out are kind of sketchy. They're not friendly, don't show common courtesies or respect for property, and take advantage of repeat customers by scheduling on the "off" season (when not needed) with only a day's notice. I recently had to deal with the "managing partner" andfound him to be rude. I had just driven up and was waiting for one of them to get away from the gate so I could open it. I watched him push our electric gate open as far as it would go. This bent the arm of our gate. I stoodthere and talked to the "managing partner" about it, who insisted it was fine and didn't apologize. I forgot about it until he sent me a rude email saying that my payment was overdue. After paying the bill, I wrote back to express my displeasure about the gate, his "follow up", and the way everything was handled. He wrote me back and argued about what happened, wouldn't admit responsibilty, didn't apologize again, and somehow tried to turn things around to put me at fault. For something he said didn't happen. I asked him, why would I go to the trouble to bring something up for no reason? I didn't ask him to pay to repair the gate or say that I shouldn't have to pay for the service, and I certainly have better things to do than argue with some strange man who basically accuses me of lying. These are not the kind of men I want on my property. I found them to be rude, unprofessional and sketchy
Posted: 7/16/2012 • Last edited: 12/31/2012 • Link to this review
I've never been accused of being sketchy, so that's a first on me. Now, here's what I wrote you everyone can judge for themselves: "Hey Melissa,
When we got to the house, the gate was open about 1-2 feet. My guys were walking through the gate when you pulled up. We never "pushed" on the gate. You shut the gate with your remote and everything seemed fine, but at the time you were unwilling to speak with us because you were "in a hurry."
We had no idea that any damage was done to the gate, etc, until now. If you think we damaged the gate somehow, I am happy to discuss that with you. Please forward me an invoice for the gate repairs and I will take a look at it. I'm more than happy to pay for any damage that we cause at your property or anyone elses.
I'm sorry that you think my email is rude. I spent a lot of time trying to make it as simple and to the point as possible. I have gone ahead and deleted your email address from our system and taken you off service contract. You will not hear from us again except possibly by mail once a year or so.
Feel free to call me or email me anytime.
Thanks, " I sent you an email asking for payment and you let me know the gate was damaged today. I think my response was appropriate and polite. I would never accept responsibliity for something that I hadn't even had a chance to look into at all. No responsible person would do that. On the other hand, we are happy to pay for any thing we even might have done in almost all cases like this. Remember also, that to be fair in your review of us, you have been using our service 2 times a year for the last 10 years at least! So, we must have been doing something right all this time.
I had some problems with my plastic gutter screens and needed some gutter cleaning as well. The crew leader called me the morning of my afternoon appointment to go over a few things and get some details. He was concerned with the setup I was using on my gutters and so was I! Anyway, they came out later that day, cleaned out all the gutters, took off the plastic screens that were causing the problem in the first place and installed new metal gutter screens. I couldn't be happier. The service was great and the pricing was fair for all the work they had to do. I was really impressed overall.
Posted: 6/20/2012 • Link to this review
Hey, glad to hear that you were happy with everything. The metal screens will serve you well
I can't stand having to get the gutters cleaned, but these guys make it pretty easy. I've used them several times with positive results and will continue to do so. As a side note, I like that they check the roof and gutters each time they come out. I know I can't get up there!
Don't forget to have those gutter cleaned again in a few months! Thanks!
I love that I can just schedule online with these guys. I never even talk with anyone...just schedule it online, they communicate via email mostly, and I am not required to be home for the service. I just pay online once I'm happy with everything. It's great for a busy Mom!
We try hard to make gutter cleaning the easiest service you'll schedule all year long. I'm glad you appreciate the work that we put into making that happen!
They clean my gutters 3 times a year and they have always been thorough, on time, and reasonably priced. They are a great value and very easy to work with. The only reason I don't give 5 stars for service is that they left a handful of gutters debris in the front yard this time, but no big deal!
We appreciate your continued business! Please let me know if there are any future problems with debris being left behind. Thanks!
With all the positive reviews I read, I was a bit let down with the quality of work. After the crew left today, I took a walk around the house to admire my clean gutters. What I discovered was a pile of leaves on the roof near one of the lower gutters. Climbing up on my ladder, I found that gutter full of leaves for the full length. I called the office and the crew was turned around and came back to finish the job. That's good. What's bad is, without getting out my extension ladders, I can only assume the other (higher) gutters were cleaned. It seems one crew member thought the other guy had cleaned that one so it just got missed. In addition, a downspout had to be unclogged at an elbow after I asked if they had been cleaned. I don't know how they can ensure a downspout is clear without running water through it. I would expect the crew leader to do a quick inspection to assure the job is acceptable before asking for payment. On a positive note, they're fast and the is price right, so I'll probably use them again. But I'll check behind them before paying.
Posted: 6/27/2011 • Link to this review
First of all, apologizies are in order and have been given from my understanding. This is highly unusual that a gutter gets overlooked, but that's exactly what had happened. I know that if you give us a try in the future, you'll never have anything like this happen. Thanks!
ABGC came back out to resolve the problem. It was not the result of anything that they had done or not done, just a unique situation with the configuration of my gutters. They went above and beyond and I am very pleased. I highly recommend Blake and his crew as well as the rest of the team.
Posted: 4/20/2011 • Last edited: 4/27/2011 • Link to this review
I'm happy we could get everything resolved. Thanks!
I had ABGC out to clean my gutters awhile back. They did a thorough job at a fair price. They even send out reminder e-mails or postal mail every now and again, which is good if you need regular cleanings and don't check your own gutters.
Posted: 1/14/2011 • Link to this review
I'm glad to hear that you've been happy with our service and with the reminders that we send out occasionally. We're here when you need us next time :)
I have used A better gutter cleaning for the past 3 years and have not had to much issue with them. I have had the occasional call from the foreman on additional repairs to be made besides the gutter cleaning. On two occasions they called about problems I knew already existed and I appreciated that they did not try to exaggerate the problem or overcharge. Appointments are easy to schedule online and they give you one day notice before they come out.
Posted: 1/03/2011 • Link to this review
No one likes to hear that something is wrong with the roof or gutters on their home, but I'm happy to hear that you had to opportunity to see how we operate with integrity at all times. Thanks for letting us know how we're doing!
2 of 4 times they have come to clean the gutters they told me the roof needed preventive repair and they charged 3x the gutter cleaning fee to "repair" it. Never had a problem with the roof before. First rain afterward and water is gushing in where their nails went through the roof. Now it will be an EXPENSIVE roof, ceiling, and wood floor repair! It's a gutter cleaning company. Stick with gutter cleaning! 12/2 response to BGC update of 12/2: Unfortunately the BGC claim that this is a "fake" review is incorrect. After seeing that baseless lie, I wouldn't trust them at all.
Posted: 11/30/2010 • Last edited: 12/02/2010 • Link to this review
UPDATE: 12/2/10: THIS REVIEW TURNED OUT TO BE A FAKE REVIEW. THIS NEVER HAPPENED. Update 2: This is getting ridiculous so this is the last I'll say about this. This is a fake review because if there were really water "gushing" in your house, that caused wall and floor damage as you claim, you would be "blowing up" our phones demanding that we pay for damages. Until I get a call, email, or anything complaining about something that we did, and I can look into if you really are a customer of ours, then I consider this a fake review. If this is true, let me pay for it...please, I'll be happy to! UPDATE 12/12: We were never contacted about damages. Big surprise!
I had them clean my gutters, which was very painless by the way, but there was still some overflow when it rained the next week. The owner took charge and came out himself the day after I called. It turned out that I just have a strange situation with my gutters and he got in touch with the right person to fix the problem.
Posted: 8/10/2010 • Link to this review
I'm glad you were happy with our service. We will always come back out if you have a problem after the service is completed.
Very professional work, explanation of repairs/pricing, but failure to clean driveway. Literally 30 rusted nails left on our driveway following service. With 2 kids under 3 and an active dog, was utterly disappointed to see this result. Contacted company with my concern and pictures but received an unsatifactory response. I would monitor next time to ensure they blow off driveway/walkways, but there won't be a next time for our family.
Posted: 5/07/2010 • Link to this review
Sorry about the nails. I know it sounds weird, but they don't move when you blow them, basically, you cannot blow the nails off the driveway, you have to pick them up and unless you're looking for nails they can be hard to see. It's very unusual for the roofers to leave nails in the gutters, so it's not something we would be expecting. Overall, I just want to apologize for not seeing them and picking them up.
Like several other reviewers I too am suspect of the "recommended" fixes. It happens every time they come out (twice per year). I don't mind paying for maintenance issues now and again but how many shingles, boot vents, brackets, etc. need to be replaced every few months on a 7 year old house?? Each time they run a "special" my bill does not reflect the correct advertised amount and I end having to call for an adjustment. The reps are responsive and make the change but geesh you run a special pay attention and write up the bill accordingly. Overall ABGC has an easy to use online scheduling platform, prices are average for cleaning when it's just cleaning and their staff is pleasant. However, I can't shake the feeling of being ripped off- between the add-ons on the billing "errors". So, I will switch companies.
Posted: 5/03/2010 • Link to this review
We have to manually add the discount because our system doesn't do it automatically so we do miss some. When we schedule 250 jobs on a special, one person enters all those discounts and it can be easy to forget, especially when we're busy. It's not that we are trying to "get out of" the discount, it's just a mistake. As far as the repairs...we tell you what's wrong when do the gutter cleaning...it's that simple. If you were to know me or Dickson on a personal level you would realize that to suggest that we would try to rip someone off is ridiculous. On the other hand, I do understand where you're coming from.