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A Crystal Limousine

(412) 931-5466 national.citysearch.com...

199 Rochester RdPittsburgh, PA 15229 map it »

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Reviews

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Editorial review from Citysearch, 6/27/2012

Last week I decided to rent a limo for my mom's birthday. The idea came to me at the last minute so I frantically called around for rates only to find that renting a limo was likely out of my... budget. Then three days before her special day I was driving down 19 and saw a sign for what seemed like a really good limo deal. I called the number on the sign (931-LIMo) and Tom explained that the deal was for groups of 12 or more. I thanked him for his time and with a sad voice said, maybe some other time. He either heard my desperation or wanted to make a sale. Either way he offered me a deal even though I only had 5 people. I was able to rent a limo and pick my mom up on her birthday which was a total surprise to her. The driver showed up 15 minutes before his scheduled time and was very courteous. The bar was stocked with vintage looking glass decanters which I thought was charming. I was a little disappointed that our sunroof couldn't open and that we forgot to bring our own CDs. The radio didn't get very good reception. Other than that, Everything was great. We had a shiny white limo. It was very clean and did not smell fishy or smoky (like other reviews mentioned) and let me tell you I have an obsessive nose that knows. The driver took us all over the city (including a trip for us to play pin the tail on the donkey under Kaufmanns Clock) and was always close by to pick us up in between destinations. The most important thing is that my mom felt very special :-) Thanks Tom, for hooking me up at the last minute!!!

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The best Limo Service in Pittsburgh, Pa, 4/13/2012

I did not have to check around for a Limo service....I had many friends tell me to call Crystal Limousine LLC, on Rochester Road and let them know what I needed. They were so kind and attentive to... my needs and the cusotmer service is OUT OF THIS WORLD! Nice people, nice business and nice experience. I More than highly recommended these folks, they are fantastic. RUN, DON'T WALK to CRYSTAL LIMOUSINE LLC.

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Reviews

by danielleg1624524288 at Citysearch

Editorial review from Citysearch

Last week I decided to rent a limo for my mom's birthday. The idea came to me at the last minute so I frantically called around for rates only to find that renting a limo was likely out of my budget. Then three days before her special day I was driving down 19 and saw a sign for what seemed like a really good limo deal. I called the number on the sign (931-LIMo) and Tom explained that the deal was for groups of 12 or more. I thanked him for his time and with a sad voice said, maybe some other time. He either heard my desperation or wanted to make a sale. Either way he offered me a deal even though I only had 5 people. I was able to rent a limo and pick my mom up on her birthday which was a total surprise to her. The driver showed up 15 minutes before his scheduled time and was very courteous. The bar was stocked with vintage looking glass decanters which I thought was charming. I was a little disappointed that our sunroof couldn't open and that we forgot to bring our own CDs. The radio didn't get very good reception. Other than that, Everything was great. We had a shiny white limo. It was very clean and did not smell fishy or smoky (like other reviews mentioned) and let me tell you I have an obsessive nose that knows. The driver took us all over the city (including a trip for us to play pin the tail on the donkey under Kaufmanns Clock) and was always close by to pick us up in between destinations. The most important thing is that my mom felt very special :-) Thanks Tom, for hooking me up at the last minute!!!

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by Maggie3333 at Citysearch

The best Limo Service in Pittsburgh, Pa

I did not have to check around for a Limo service....I had many friends tell me to call Crystal Limousine LLC, on Rochester Road and let them know what I needed. They were so kind and attentive to my needs and the cusotmer service is OUT OF THIS WORLD! Nice people, nice business and nice experience. I More than highly recommended these folks, they are fantastic. RUN, DON'T WALK to CRYSTAL LIMOUSINE LLC.

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by torrie44 at Citysearch

Fantastic!

My boyfriend and I booked a car to take us to a Penguin game. It was one of the biggest games of the year so we wanted to make sure everything went perfectly. I called and spoke to Tom. He answered every question I had and was helpful and funny. The night of the game, our limo arrived right on time. Kevin was our driver. He was professional, funny, personable and basically everything you could ask for in a driver! He dropped us off right at the door and was there waiting for us as soon as we walked outside. He even got us away from the crazy Flyers fans quickly ;) I would recommend this company to anyone looking for a great limo service for a special occasion. I know we will never go to another Pens game without them!

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by C Reay at Citysearch

Excellent Limo and Service

I scheduled a special evening on the town with and for my grown daughters. I called, per their website instructions and the owner was awesome, made everything very easy! Our driver was just as awesome and gave exceptional service! He showed us the sights of downtown Pittsburgh, made sure we made our dinner reservations and stayed in contact. AWESOME and I would definitely use them again! Thank you to their team!

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by margieg815 at Citysearch

RESCUED BY CRYSTAL LIMOUSINE

I was at Crystal Limousine's office making a deposit for our upcoming birthday bash when a call came in from a frantic bride. She had a limo reserved with another company & she got the call 2 days before\rher wedding that they were not going to do the wedding.. TWO days before . She was so upset I could hear some of what she said.. My business with Tom was finished but I wanted to see how this worked out. He knew how important this was to her . He told her to hold on. He said all the limos were booked that day but he would do everything he could to help her . she needed an answer right away. He immediately checked the reservations . He had her on hold while he called a few customers who had a reservation that day & explained the situation. He asked them if they could change their time slot a little to make it possible to do her wedding, but he would understand if they couldn't or wouldn't.. He said they were happy to do so (especially since it was for a wedding.) Tom said they were doing dinner & nite out. so had some leeway I heard him give them extra free limo time & champagne for being so nice & understanding. Even tho I couldnt hear everything the bride said I could tell by Tom's words that she was grateful beyond words. I wasn't surprised by his actions & confirmed my opinion of this company.. we used Crystal several times & always happy with the service & all the goodies they offer like passes to clubs & driver knows where & what the specials are . Besides-- free limo bar Saves us $$$ . almost pays for itself . \r

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by gd53 at Citysearch

Best in the burgh!

Crystal has been nothing less than amazing the past 10 years I've done business with them. Does anyone really think that after a limousine company has been in the business for over 20 years that it would still be surviving after all the ""bad"" experiences people have been posting? Think about, there has been over dozens of limousine companies in Pittsburgh that have gone under and after 20 years Crystal is still going strong! Did it ever occur to anyone that all these negative reviews are competing companies trying to make Crystal look bad? Clearly. \r\rI will never do business with anyone other than Crystal because they simply satisfy!

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by lakeberlin at Citysearch

50th Birthday surprise!

I utilized Crystal Limosines for my husband's 50th birthday as a surprise. Tom was wonderful in assisting me with the planning, and our driver Randy was pleasant and professional. The car itself was brand new and beautifully detailed. This truly was a wonderful addition to the birthday celebration. I would not hesitate to use this service again!

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by Carmen610 at Citysearch

Horrible Service, Limo, etc.

We had a horrible experience with Crystal Limosuine. Recently, I was married and used their service for our big day. It started out with them being 30 minutes late to pick us up, so we were late to get to the church. Which was followed by my maid of honor getting black stuff all over the side of her dress whenever she got out of the limo right before the ceremony. All of the staff at the church were rushing around and trying to scrub it out of her dress, but they couldn't get it out. Wheneve the limo picked us up after the ceremony I said something to them about my maid of honors dress and they told me that it wasn't them, she must have gotten something on it herself. He didn't help her out of the limo at all, and she put her dress on right before we got into the limo so it was from the car. THAT was followed with the driver rushing us when we were getting pictures taken because he had to pick someone else up, but they were late to get us to begin with so we didn't care. AFTER that, he dropped us off at the reception area to take pictures before the guests arrived, and as soon as I got out of the limo, I had that black stuff alll over the back and side of my wedding dress!!!! And he continued to say it wasn't from the limo!! It was the exact same tarry stuff my maid of honor had on her dress. How does that happen TWICE but they say they aren't responsible? So I had black stuff all over my dress right before pictures so my party had to keep moving my dress in different ways to try to make it not show. Worst experience ever with this limo company!

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by teddybear716 at Citysearch

Awesome Time!

This was such a great experience!!! In my honest opinion, I read some of the negative reviews on here and was worried. The first time I called and left I message I never heard anything back, which lead me to belief that the reviews were true.\r\rHowever, I did try again a few days later (because this was really the best price) and spoke to Tom. We got all the details worked out, I stopped in later that night to drop off my deposit and we were set!! To be fair, I was calling in the heat of Prom/Wedding season so I'm sure they were far busier than normal.\r\rRegardless, it was an absolutely awesome experience. Our limo driver was AMAZING!! It was a group of 7 crazy girls for a Bachelorette party and our driver did not disappoint, he was such a great time that we actually debated just staying in the limo all night.\r\rI normally don't write reviews, but I had to for this one. They made my best friend's Bachelorette party everything she wanted and more. The price was fantastic as well!!! Even though we had an 8 person limo, we were only charged for 7 girls! I highly , HIGHLY recommend this company. If you don't get throw the first time, just try again, especially if it's a busy time for them. I promise it's worth it!!!

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by kt87crosby at Citysearch

Best Limo Ride Ever

It was my friends 21st birthday and we knew better than to try to drive, so I started shopping for Limos to take us out for the night. Not only was the man on the phone the nicest that I dealt with, the prices were amazing! Usually when you get such a bargain you expect a less than awesome experience, NOT THE CASE HERE! The limo was gorgeous, clean and comfortable. Our driver, Randy, was amazing, dealing with 14 drunk people would drive most people crazy, Randy was the exact opposite, he let us have fun, gave us some suggestions on places to go and laughed right along with us! I couldn't have asked for a better night out! Thank you Crystal Limousine for making my friends 21st the best night ever! Next time I need a limo, I won't even shop around, I already know the best place in town!!!!!!!!!

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by Nikki K at Citysearch

Crystal very good company.

I have done previous business with cyrstal limousine and had a very nice outcome.

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by SteelCityChick at Citysearch

AWESOME LIMO SERVICE!!! GREAT STAFF!!!

I rented a limo out for a bachelorette party this past weekend. When I booked it - Tom was awesome!!! He gave me a discount because I was paying by myself. He always answered and returned any emails promptly! Even helped me through a computer issue I had (random, but shows how nice he is). \r\rOur driver, Keith, was SOOOO much fun! He was on time, very helpful with knowing where to go and what to see. Helped us avoid busy streets where we would have wasted all of our time! Passes and discounts to EVERY bar and club we went to!!! The limo was ALWAYS in sight, it was clean, well stocked and looked great!!! \r\rAnyone planning a night with a limo company DEFINITELY needs to check this place out! I've been recommending them to everyone I meet.\r\rKeep up the good work Crystal Limo - I will be back!

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by Sharon Mohan at Citysearch

LIMO SERVICE

GREAT limo service...\r""Pete"" was our driver - Very respectful, arrived on time, was actually early.. \rWould HIGHLY recommend this limo company to anyone.\rI was given the LOWEST PRICE by far.

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by Jerszy H at Citysearch

Courteous and safe

I have always found Crystal's service and drivers very courteous, showing a high level of professionalism with a priority for safety and punctuality.

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by Vinny V at Citysearch

Great Car, Great Service, Great Time & A-1 Driver

Bought a party package this past Friday night... Me and my boys (ten total) wanted to go out on the town but didnt really know what, where or how. Pete the driver took charge... He knew where to go for all our wants and needs and not only did he take care of us, he looked out for us... He got us VIP treatment at several bars and then a few strip clubs as well... Everything about our night with Crystal Limo was great... The stippers took all our money and Pete the driver even bought a few of us Primantis where he even has pull there...

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