I first want to say that I have VERY high expectations when someone cleans my home. I also understand that when a cleaning company comes in to clean my home for the very first time, there is a good chance they'll miss something because they are acclimating to a new home and work environment. That being said, after spending many hours after their initial cleaning, there were a couple areas I was a little unsatisfied with. BUT, when Emily came by for an inspection, I mentioned these to her. She made notes, grabbed her cleaning supplies and made them right immediately!! It was an amazing experience. It was by far one of the best customer service experiences I have encountered. I have regular bi-weekly service and have had them come twice since the initial cleaning. They are doing a fabulous job. I highly recommend A Polished Touch cleaning service.
Posted: 8/18/2013 • Link to this review
I contacted Emily because I was unsatisfied with the currant maid service I was using. Even though we were having our house cleaned on a bi-weekly basis previously, we started with an initial deep clean. She spent at least 5 hours scouring our place. Light fixtures, baseboards, window sills, dusting high and low (and actually moving items to dust under them), you name it, it was cleaned. Since that cleaning we've have been using Emily. I have had cheaper cleaners and more expensive cleaners in the past, neither one of them cleaned like Emily. She has been a real pleasure to work with.
Posted: 2/02/2013 • Link to this review