Avoid A Tow like the plague. They are a bunch of lying, cheating, swindling scumbags. They are crooks in every sense of the word. Our car was struck downtown in a hit and run incident. The APD called A Tow (shame on the City of Atlanta and the APD for working with those crooks). The driver was VERY nice, and explained the charges and how much it would cost to get our car to the collision garage of our choice. We asked multiple times and were given the same answer about the cost. After the car was delivered to the garage they payment charges was nearly double what it should have been. When I called for clarification I was met with a rude, ignorant, unconcerned customer service rep. I was given the runaround, made to hold and never got straight answers. I called back later to talk to a ‘manager' who then explained all the additional charges (charges that were NOT mentioned by the driver) - a huge list of ‘add on' BS. I told her the driver never mentioned that and we felt mislead and lied to. She told me she would have the director of the drivers call me - which they never did. Again, avoid A Tow and if the APD say they are going to call them for you, tell them to move on to the next name on their list (if there is one) or call someone yourself. A Tow are crooks and liars and con artists.
Posted: 11/08/2010 • Link to this review
I was in a minor fender bender and my front bumper was bent, the police officer at the scene called a tow truck for me. Little did I know what would happen next... The tow company was supposed to tow my truck a few miles down the road to a collision repair and call me when they dropped off my truck. The guy NEVER called me back nor did he answer the phone when I called. I called the place he was supposed to take my truck to, it never was dropped off. I called the tow company, they didn't know where my truck was taken. I went threw a circus of trying to locate my truck and finally I found that it was towed all the way to the other side of Atlanta! And that the back window had been busted out. I am livid because I paid these folks to take my truck just down the road and instead my truck is far more damaged and instead of getting the repair it needs so I can go to work/school it is being held hostage.
Posted: 10/24/2010 • Link to this review
This was the most horrible, awful experience I have ever had as a customer. The staff was rude, arrogant and actually laughed at my misery. The witheld information i needed to get my car back from them after it had been towed accidently causing me to drive all over town when what I needed was in my car. I was not allowed to go to my car and get the documentation they needed to release tt to me. HORRIBLE NIGHTMARE
Posted: 10/24/2006 • Last edited: 1/02/2008 • Link to this review