ABRA Autobody & Glass

Recently had to get some body work done. Was pleased with the repair work and the communication but the price was much more expensive than the quote.

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Don't count on the quote. The online quote was a third lower then the final quote. Bait and switch??

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I recently had my vehicle repaired at Abra Buckhead (per my insurance's referral) and it was a very poor experience overall. Abra advertises expedited collision assessments/repairs but that was not my experience. (My vehicle was in their shop for five days for minor repairs and it took over 48 hours just to get an estimate.) They also advised that their local car rental company, Enterprise in Buckhead, would pick me up upon drop-off, which never happened. After waiting a prolonged time period for Enterprise's arrival, I received a "courtesy" ride to Enterprise by an Abra mechanic only to find that there were no vehicles available for rent! I was literally stranded. When I called Abra back, to explain the situation, they weren't very helpful and I had to call another rental company and arrange another pick up. Abra's customer service and billing departments were also disappointing. I was misbilled (both deductible and the total bill) and had to make a second visit to their shop just to "settle up" due to their error. (Again, poor customer service. I wasn't even given a receipt reflecting the work order.) I won't be utilizing Abra's services again.

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and fast. These guys have estimating and coordination with insurance companies down flat. They keep you informed of the status of your work.

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I've used Abra twice in the last 6 months for a crack and chip in my windshield. Each time I've used them, both the office staff and technicians have shown an unusually high quality of customer service. When they were waiting on a new windshield to arrive for my car, the office called me each day to give me an update without my asking. And when I had to take my car to a location other than where I had told them when I scheduled the repair work, their technician even traveled outside his area to take care of me. They are a very professional business and I highly recommend them.

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