In the last 40 days, both my upstairs and downstairs AC units died on me. Leonard and Chris were extremely friendly and helpful, staying into the late night hours to fix one of the problems. Their pricing was extremely fair as well. In the future, all my AC/heating needs will be handled by AC Solutions. Thanks guys!
Posted: 8/14/2012 • Link to this review
We selected this company based on their telephone listing and a gut feeling. Their service was excellent. Had no heat due to rusted old furnace in our aunt's home. They were scheduled to install new furnace on 12/8/10 but came out on 12/4 (Saturday) due to upcoming freezing temperatures. We are very pleased with the customer service we received from this company. Thank you, thank you so much!!!!
Posted: 12/05/2010 • Link to this review
After getting the run around by another company and after charging me $300.00, my problem was still not fix. They told me the system was low on coolant, filled it up and it leaked out over night. I call AC Solutions and they were at my place in 30 minutes. As it turned out, the first company did not have a clue as to what the problem was. AC Solutions got it fixed and cooling with no problem. Thank you.
Posted: 12/02/2009 • Link to this review
Denise very helpful in office. Leonard communicated at every point of the installation. The only minor glitch was handled very professionally (on a Sunday!) Would recommend highly and will do business again in the future. Thanks Leonard and Denise for a great job.
Posted: 10/09/2008 • Link to this review
I had a great experience and was very pleasantly surprised with their professionalism, curtesy and price. I have already recommended them to a good friend of mine and who ever else needs there heating and or A/C unit fixed or replaced.
Posted: 7/25/2008 • Link to this review
Added on 7/17/2008 - I called with intention of replacing my 3 ton HVAC/Heat unit with a 4 ton because our house has too many windows and does not keep cool enough. I wanted to ask the opinion of one of their technician and I was told that none are available at which point I said, no problem I'll call somebody else who's not as busy!...Lauren called me rude an hang up on me!!!! I was left speechless. I would not hire these people for any type of service! - Added on 9/12/2008 Don't play coy with me Mr. Leonard. I do have the right company. I found you here on Kudzu and I called the number listed under your business. It was your wife whom answered (I also heard kids in the background!). A simple apology would have done it! but I see you are one of those people who learns the hard way. I just hope this review will help your wife, daughter, or whoever will answer the phone next time to learn the real value of a good customers skills!
Posted: 7/17/2008 • Last edited: 9/12/2008 • Link to this review
Not sure if you have the right company. We don't have a Lauren here. We certainly strive to satisfy everyone to the best of our ability. However, If you did call our company and asked to speak with a technician. I am rarely in the office for questions because I am usually at clients homes fixing their comfort problems. I am sorry we missed the chance to fix your problems. Thanks, Leonard. Your second reply speaks volumns. I hope somebody was able to satisfy you. By the way, my wifes name is Denise. Again Sorry.
I called on a Thursday morning at 09:30 and was informed by Lauren (or perhaps the answering service) that the entire office was out of town for the entire week. This rating is solely based on the experience on the phone with this company. The mission statement on Kudzu seems to indicate integrity so I won't doubt that - I just wish that they would have been available to come by and fix my heater.
Posted: 4/17/2008 • Link to this review
Sorry, Out of town because of death in the family. Leonard
We've been having problems with our A/C from day 1 in our new house; have tried for months to get estimates from someone to fix it. Had two other vendors come out and give me quotes on replacing the system without even measuring the temp. Leonard from AC Solutions came out, took extensive measures, and tuned my system to optimum. Will use again.
Posted: 9/15/2006 • Last edited: 1/02/2008 • Link to this review
My house was cold in the Winter and hot all Summer.. A/C Solutions fixed all my heating and cooling needs.. They started and finished when they said they would... My set price never changed even with some extra work they had to do.. I would tell anyone looking for HVAC work to call them first..
Posted: 6/21/2006 • Last edited: 1/02/2008 • Link to this review