This is davidfbernard's TrustRating, which is based on both the number of reviews davidfbernard has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful davidfbernard has been to the Kudzu community.
Posted on
7/17/2008
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Rude
Added on 7/17/2008 - I called with intention of replacing my 3 ton HVAC/Heat unit with a 4 ton because our house has too many windows and does not keep cool enough. I wanted to ask the opinion of one of their technician and I was told that none are available at which point I said, no problem I'll call somebody else who's not as busy!Lauren called me rude an hang up on me!!!! I was left speechless. I would not hire these people for any type of service!
- Added on 9/12/2008 Don't play coy with me Mr. Leonard. I do have the right company. I found you here on Kudzu and I called the number listed under your business. It was your wife whom answered (I also heard kids in the background!). A simple apology would have done it! but I see you are one of those people who learns the hard way. I just hope this review will help your wife, daughter, or whoever will answer the phone next time to learn the real value of a good customers skills!...
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AC Solutions Heating & Cooling Repair replied on
09-13-2008
Not sure if you have the right company. We don't have a Lauren here. We certainly strive to satisfy everyone to the best of our ability. However, If you did call our company and asked to speak with a technician. I am rarely in the office for questions because I am usually at clients homes fixing their comfort problems. I am sorry we missed the chance to fix your problems. Thanks, Leonard. Your second reply speaks volumns. I hope somebody was able to satisfy you. By the way, my wifes name is Denise. Again Sorry.
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