i called around for days to find some 33x12.50r15 for my truck and ace tire beat everyone. mark on the counter was very knowledgeable about the tires and they even did a free alignment on my truck. they looked over and i needed a ball joint and they also did that. great service and great people. highly reccomendable
Posted: 6/08/2010 • Link to this review
I recently took my car in for service & left with a smile. The store manager, Mark was very friendly & knowledgeable. He explained everything that had been serviced on my vehicle & showed me the old parts that were replaced.
Posted: 6/02/2010 • Link to this review
The manager was very very pushy, and even though he kept working the price down, in the end, it was for a lot more than I had originally planned because it included more services, which I needed but it was the way he cajoled me into doing it - because I wanted to go home and check on prices, but he said if I didn't do the work then, the price would be different on another day as it was the last day of the month and they need to get those last day sales so they would do these 'great' prices for me. I am so mad at myself for allowing myself to be pressured like that, and if it weren't for the free tire rotation, I would not go back to this branch ever again. The other staff seem very nice. After all the hard sell, I buckled, and then he just disappeared. I don't know if he was ashamed of his tactics (he should be) but he never showed his face in the office again the whole time I was waiting for the car.
Posted: 4/12/2010 • Link to this review
After installing a new set of tires on my 1995 Mustang it was acting very twitchy and wouldn't hold a straight line down the road. After seeing the reviews here I contacted Ace and reached Andy who gave me the price and told me the alignment rack had an opening so I drove right over. After discussing my issue, they did their own test drive, put the car on the rack, performed a precise alignment, test drive, and done. I was lucky enough to be in-and-out in about an hour. I even upgraded to their lifetime alignment because of their customer service. Thanks Andy!
Posted: 4/07/2010 • Link to this review
I came in to this location (Lemon Grove, CA) to buy 4 tires for my Vehicle. The Manager (Mark Faraci) told me that he has my tire size in stock. Tires were installed and I paid for them and departed. I notice that my receipt had the wrong Tires Listed! And my Tires were not balance properly. I contacted Mark to inform him of this, and he stated that this was a typo on my receipt. Mark took care of the balance and changed the receipt! As I left this service center for the 2nd time, I took a closer look at my tires just to verify the size, and to my findings, the tire size was still incorrect. Mark never checked with his crew to see if the wrong tire was mounted on my SUV. By now, this is a third call to this location about this same issue. I returned for a 3rd visit to have the right tires put on my Chevy, Mark sent one of his guys over to speak with me to state that, he will order me the right tires. On the day the tires supposed to be in! Mark was off that day and did not inform the Manager on Duty (Rob) which did a very good job to order the correct tires. I went to this shop( 5 TIMES) to get this right. Thanks to Rob!!!!!!!! The store manager did a poor job!!!!! I will not return for his business.
Posted: 12/23/2009 • Link to this review
I was very surpised on the level of service i received. I give it an A+. Nic was very helpfull and very knowledged in every aspect of the business even going out of his way to get and give valuable information. Do i recommend them? You betcha!
Posted: 7/31/2008 • Link to this review
Thank you for your business.
I've worked in the automotive repair industry for many years and have seen a lot of things. What first brought me to Ace was the savings. What will keep me going there, what especially impressed me, was their honesty and integrity. The customer's needs take precedence over the profit margin! You won't see that too many places. In fact, I found that eavesdropping on the dialogue between customers and employees was far more refreshing than those old magazines in the waiting room. Highly recommended!!!
Posted: 7/11/2008 • Last edited: 7/31/2008 • Link to this review
Ace tire in lemon grove is a great place to have your car maintained. I made an appointment and got 2 cars in on the same day. My first car was put in the shop right away for it's oil change and tire rotation. While they were changing the oil and my car was up on the lift, they let me go in the shop and look under the car to inspect. That car was done within 30 mins and I was on my way. My 2nd car (oil change, front end alignment, new tires) was done in 2 hrs! The staff is honest, service is good, and price is respectable.
Posted: 6/10/2008 • Link to this review
Nick down @ Ace took great care of me. I got some shocks installed and an alignment done. Timing for the work was on point. I'm glad I gave them my business.
Posted: 5/28/2008 • Link to this review
The service I received @ ACE was excellent. THE ONLY SHOP IN THE AREA THAT DIDN'T GIVE US THE RUN-AROUND. Nick was courteous, and took his explaining everything. The tires we needed were hard to find & special order, everyone else said we had to wait @ least three days, &/or quoted us a price of @ least $300 more. We were very pleased with ACE and will continue to go there, and send our friends.
Posted: 4/04/2008 • Link to this review