I called ACI and could not have been happier! They were on time, courteous and did a great job! We followed Clark Howards suggestion and called ACI. He said never sign a contract, never pay more than $15.00 per month and always own your system. All was true with Aci..$9.99 per month and no contact and you own the system! Highly recommend!!
Posted: 1/30/2010 • Link to this review
Security system monitoring at $9.99 per month with no contract...you cannot get better than that!! We could not recommend more!! They take care of my home like it were there own!!! They did everything they said they were going to do, went above and beyond and really did a great job!
Posted: 9/21/2009 • Last edited: 10/01/2009 • Link to this review
I contacted this company in December of 08 and it is now April of 09. They came out and the representative was nice but he couldn't get my alarm working and said it needed a part and that he would be back next week with it and he gave me the paperwork which I filled out and paid for a year's worth of monitoring and the setup fee. He never came back out and never called and I called the manager, Mike multiple times and was told that he would have the installer call me or was given the installer's phone number. Long story short after this went on for two months, I asked for a refund and was told I would be issued a check two months ago and have called and sent a letter asking for a refund but have never received it. I feel like they gave me the complete runaround and taught me not to pay for something no matter how nice the contractor appears untill the job is finished.
Posted: 4/09/2009 • Last edited: 10/01/2009 • Link to this review
This situation was resolved and I am certain that Ms. Krystyna is completely satisfied! I am hoping that Ms. Krystyna will be updating her posting soon. This has never happened before and once I found out, I personally (the Owner) got involved to get this resolved.
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