Such an easy experience this morning getting my elderly aunt's car unlocked. She locked her keys in the trunk of her Toyota Avalon. Al was over in 30 minutes and, after another 15 minutes, had the door unlocked and the trunk popped open even after the alarm system had tripped in secure lockdown mode. He is professional, knowledgeable and licensed by the Gwinnett Co. Police Dept, so we women felt 100% safe that we were in the best hands. My absolutely favorite locksmith experience ever. I will definitely use him again and am confident in referring him to my friends and family. Thank you, Al!
Posted: 10/20/2014 • Link to this review
Al got rude with me for calling for a 3rd time within 4 days to ask questions about a quote. Totally TURNED OFF and WILL NOT work with! Would rather pay DOUBLE at a NICER dealership! If you are a legitimate businessman and desire clients and money, then don't make the customer feel as if you are annoyed with their inquiries. It is only natural to get all of the information before forking over your hard-earned money! If you get annoyed with answering the phone, then provide an email as an alternative or just go out of business. I will not be patronizing this business, and will be happy to find another locksmith further away or pay crazy dealership prices to get EXCELLENT customer service!
Posted: 3/01/2013 • Last edited: 3/27/2014 • Link to this review
Sorry you are unhappy. I do remember the conversations we had 1-2 weeks ago. The 1st call was about getting 2 extra keys & 2 remotes cut & programmed for your vehicle if I handled everything. The 2nd & 3rd call kept changing from the original quote. You buying keys or remotes online & bringing then to me & cost for that. That's why I asked if you really wanted to get this done. I have been a bonded locksmith since 1996, License By Gwinnett County Police Dept., Hold the National Certification of "Certified Automotive Locksmith". Plus, I deal with a lot of people that are very happy with my services & sorry you feel that way. Hope everything works out well for you. Thanks for the calls & the Review.
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