What can I say? This is about the most trustworthy and reliable company that I have dealt with in the last few years. Early Summer 2011 our 20 year old Air Conditioner went out. AG Heating sent a service guy and he fixed it. He also checked our furnace and placed a safety feature on our furnace for free because he "didn't want to see any of our kids get hurt". He told us that we would need a new HVAC and gave us a quote. He was very nice. During the heat wave. Our AC went out and I called another company that sent another guy that couldn't fix it but instead told us we needed a new system and gave us a quote way more than AG Heating. We tried yet another company and they gave us a quote double of what AG did. Then we called AG Heating and asked if they would still honor the quote from a few months back, and they did. Even better, they came out only a few days later and not only installed a great HVAC, also fixed a problem with the air ducts for free. This is one company I trust, and if you spend a few minutes talking to them in person you will see what I mean
Posted: 7/02/2012 • Link to this review
From the first phone call to the end of my entire system being replaced these guys where great. AG Heating came the night I called, very promptly. The tech at my house and the person on the phone where very curious and professional. After getting my system back up and running so I could have heat for the night they came out that Saturday to give me an estimate for a new system. AG comfort adviser was great; he designed 3 systems for me, explained everything in detail including guarantees, system design and several questions I had. I decided on a system I felt was right for me and they came out the following Monday and installed. I can't honestly say how the install went because they were finished by the time I got home from work! I had a nice new programmable thermometer on my wall and a nice new heat pump on the side of my house. My last heat pump wasn't on a slab of concrete; they took care of that at no charge. Best customer service I could have hoped for, I was really impressed and I highly recommend AG Heating and Air Conditioning for your heating and cooling needs."
Posted: 5/08/2012 • Link to this review
AG Heating and Air Conditioning put in a new system. We were thrilled with the great customer service we received from AG Heating and Air Conditioning when our 28-year-old air conditioner recently quit working. They were able to replace our old heating and cooling system with a brand new Lennox, high efficiency system within just a couple days and for a very reasonable cost. My house is more comfortable than ever - and we found a big saving of money on our utility bill! The installers and technicians were prompt and professional through the entire process. We couldn't have asked for better service and we would definitely recommend this company to our friends or anyone looking for heating and cooling service! Matt and Sherri
Posted: 4/16/2012 • Link to this review
We had AG Heating and Air Conditioning out to give an estimate we went ahead with the installation of our new Furnace and A/C and I have to say very professional company from start to finish. AG Heating and Air Conditioning explained everything in a manner that was easy to understand and their pricing for the service and quality they provided was extremely competitive. Look out for the heating companies that low ball a price, because when you dig into thie proposal and ask questions you will find out that there will be extra costs. Not with AG Heating and Air Conditioning, they do it right, who now day's does that? It is nice to know that AG Heating and Air Conditioning is a Factory Authorized and a Award Winning Dealer, they truly are the best of the best !!!! We are very happy we went with AG Heating and Air Conditioning, Thanks
Posted: 4/03/2012 • Link to this review
First, I am glad my furnace went out before the cold hit us. Gave me time to play the second opinion game. So, my furnace wasn't working and I was worried the pilot light was out or something. I called AG Heating and Air Conditioning around 10 am and the tech showed up by 11:30 am. Issue was the main furnace fan was dead, burned out or at the very least needed to be replaced. I was surprised by the cost and the tech gave me replacement as well as repair cost. They itemize the bill which was great at the same time, they gave a price and don't do the nickel and dime on stuff. Anyway, had the next day off and not an apparent health issue, so I opted to get a second opinion. (actually two for good measure) First thing I learned, first, the other contractors came out higher then AG Heating and Air Conditioning once you added up the fees and I had to spend time asking for them. Second thing I learned, neither of the technicians I had come out where happy when they found out AG Heating and Air Conditioning had already been there. Apparently they give different pricing depending on if they think you going to get a second opinion or not. One actually swore when he found out we had got a quote from AG Heating and Air Conditioning. Once I factored in the fees the prices were about the same. It was late afternoon by the time I got through all of this and I opted to spend more to replace my old unit then repair and I chose to go AG Heating and Air Conditioning
Posted: 2/20/2012 • Link to this review
I read this statement by AG Heating and Air Conditioning and I wanted to share it with you as well as my own review. Review Readers, as you may know the reviews posted here might not be 100% reliable. We have been advised that with a fake email address anyone can post a review here. Anyone from a disgruntled ex-employee to our competition could get a fake email address to bad mouth AG Heating and Air Conditioning good name. We invite anyone to look into our 98% customer satisfaction rating we have received every year (from real customers) through an outside customer research firm. AG Heating and Air Conditioning is rated number one for customer satisfaction in the greater Los Angeles area in sales and service for heating and air-conditioning. Another good source to obtain customer feedback is through the Better Business Bureau, where we maintain an A+ rating. We do understand there may be a chance we made a mistake (no one is perfect) and encourage anyone with unsatisfactory service to contact us to have the issue resolved. Everyone at AG Heating and Air Conditioning prides themselves on customer service, works hard every day to meet the needs of all of our customers and will continue to do so. Thank you AG Heating and Air Conditioning Thanks for the fast repair :) It was 93 outside and humid. Of course the 25 year old A/C I had died, so I looked on google and saw that AG Heating and Air Conditioning had the most reviews and the most good reviews!
Posted: 2/16/2012 • Last edited: 2/20/2012 • Link to this review
I wanted to drop you a line and tell you how impressed I was with the service that I recently received from your company. At 11:00 pm December 22nd, while washing clothes before a family trip to Taiwan to visit my son (teaching English), the heater Stopped. Literally the next day @ noon, I needed to be on my way to the airport with my wife and two son for a once-in-a-lifetime trip to Taiwan while a 24 year old friend of my son's was to watch the house, dogs, etc. I did not want to leave with it not working (or whatever was the problem), for him along with the potential responsibility of scheduling, paying, etc. I called several companies that night and I received a call back from someone from your company (I am sorry but I forget his name) @ 6:15 am the next morning and he stated he could scheduled your tech for 10:00 am that morning. I received a call from your customer service @ 9:15 and he was on the way. The Tech was in the house, working steadily and by 10:45 my problem was solved. He was prompt, professional, very customer-friendly, calm, and competent. We talked the entire time while he worked and it was the best + $300 I have spent in a long time. I work for the LA Public Works Department and I have oversight of many operations that directly affect/deal with the public. Therefore, I do know that complements at times come, few and far between, when exception service is delivered. I also know that, these complements when delivered, are hugely appreciated
Posted: 2/13/2012 • Last edited: 2/20/2012 • Link to this review
AG Heating & Air Conditioning has performed and completed multiple air conditioning installations at our home. Recently they installed a new Ductless Split Heat Pump for us. We found the installation, as all prior work, done in a most professional manner. The service team was courteous, professional and friendly. The entire experience was first rate: QUALITY WORK AT A REASONABLE PRICE! We will definitely recommend you to our friends and family and will continue to use you in the future.
Posted: 1/30/2012 • Last edited: 2/20/2012 • Link to this review
"I had an incredible experience with AG Heating & Air Conditioning. We had no heat at my condo for several days (temp. inside got to 35 degrees!). The reason it took so long to fix was because I made the mistake of going through another company first! After that other company charged me more than $700 over the course of their 3 trips to my condo to fix the same problem, when the issue still wasn't resolved, rather than use them for a fourth time, I called AG Heating & Air Conditioning. For starters, AG Heating & Air Conditioning picked up the phone (which is a huge plus). I explained to him my dilemma, and they had someone over within an hour. 30 minutes later, the problem was fixed, and we've had heat ever since. AG Heating & Air Conditioning even called me that night to make sure everything was OK. EXCEPTIONAL customer service & professionalism."
Posted: 1/10/2012 • Last edited: 2/20/2012 • Link to this review
We were very pleased with AG Heating & Air Conditioning Service and pricing. The day the job was scheduled the crew arrived on time, they were well organized and doing thoroughly great job while being careful with the furniture and our personal belongings. Since the visit, the air quality in our house improved and the house smells better. We would only use AG Heating & Air Conditioning in the future and strongly recommend this company to our family and friends.
Posted: 12/12/2011 • Last edited: 1/06/2012 • Link to this review
Thank you for the great service. You were extremely professional, considerate, thorough, and friendly. My vents are like new thanks to you. I appreciate the time, care, preparation, and consideration you put into not only finishing the job but also not leaving any mess behind. I would gladly recommend you both for any vent cleaning and also for any other work as well. You were an excellent and worth the price.
Posted: 12/12/2011 • Last edited: 2/20/2012 • Link to this review