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AG Heating & Air Conditioning

(818) 988-5388

14620 Keswick StreetVan Nuys, CA 91405 map it »

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Business overview

Kudzu's "Best Of" Winner

2012

Reviews

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Beyond the Best Air Quality around I have found, 7/02/2012

What can I say? This is about the most trustworthy and reliable company that I have dealt with in the last few years. Early Summer 2011 our 20 year old Air Conditioner went out. AG Heating sent a... service guy and he fixed it. He also checked our furnace and placed a safety feature on our furnace for free because he "didn't want to see any of our kids get hurt". He told us that we would need a new HVAC and gave us a quote. He was very nice. During the heat wave. Our AC went out and I called another company that sent another guy that couldn't fix it but instead told us we needed a new system and gave us a quote way more than AG Heating. We tried yet another company and they gave us a quote double of what AG did. Then we called AG Heating and asked if they would still honor the quote from a few months back, and they did. Even better, they came out only a few days later and not only installed a great HVAC, also fixed a problem with the air ducts for free. This is one company I trust, and if you spend a few minutes talking to them in person you will see what I mean

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"This was an overall great experience!, 5/08/2012

From the first phone call to the end of my entire system being replaced these guys where great. AG Heating came the night I called, very promptly. The tech at my house and the person on the phone... where very curious and professional. After getting my system back up and running so I could have heat for the night they came out that Saturday to give me an estimate for a new system. AG comfort adviser was great; he designed 3 systems for me, explained everything in detail including guarantees, system design and several questions I had. I decided on a system I felt was right for me and they came out the following Monday and installed. I can't honestly say how the install went because they were finished by the time I got home from work! I had a nice new programmable thermometer on my wall and a nice new heat pump on the side of my house. My last heat pump wasn't on a slab of concrete; they took care of that at no charge. Best customer service I could have hoped for, I was really impressed and I highly recommend AG Heating and Air Conditioning for your heating and cooling needs."

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Displaying 1-15 of 53

Reviews

EricMardian

Reviews: 3

Beyond the Best Air Quality around I have found

What can I say? This is about the most trustworthy and reliable company that I have dealt with in the last few years. Early Summer 2011 our 20 year old Air Conditioner went out. AG Heating sent a service guy and he fixed it. He also checked our furnace and placed a safety feature on our furnace for free because he "didn't want to see any of our kids get hurt". He told us that we would need a new HVAC and gave us a quote. He was very nice. During the heat wave. Our AC went out and I called another company that sent another guy that couldn't fix it but instead told us we needed a new system and gave us a quote way more than AG Heating. We tried yet another company and they gave us a quote double of what AG did. Then we called AG Heating and asked if they would still honor the quote from a few months back, and they did. Even better, they came out only a few days later and not only installed a great HVAC, also fixed a problem with the air ducts for free. This is one company I trust, and if you spend a few minutes talking to them in person you will see what I mean

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by Lakelady at Citysearch

Called and they Jumped - Great Customer Service

""I wanted to get a checkup done on my home air conditioning system before the summer got hot and stayed that way. I called this company because they rated well on the web. It was Friday afternoon when I called, and they were able to get me an appointment for Monday between 8:30 a.m. and 12:30 p.m. The technician showed up right at 8:30 on Monday, introduced himself, told me what he was going to do and got started. I noticed his van outside was clean and looked good, and his uniform was clean and professional looking. He was courteous and used the overshoes he brought each time he came in the house. He did the work he needed to do inside the house on the air handler (inspecting and cleaning) first and then moved outside. He did a very thorough job of checking just about everything in the system from an efficiency and safety point of view. He also answered every question I had for him about the system and what he was doing, and he was polite throughout. He did a good job of working with our old outdoor unit and explained all of the options we have with such an old system as far as keeping it running, replacing it or etc. He also explained how the systems have changed since ours was installed. In the end, the only reason the bill was what it was is because the age of our system and the fact that we decided to have the technician add a little refrigerant. Since the freon the old a/c unit uses is old and hard to come by, it's expensive. Otherwise, the visit and the work that he did is very reasonably priced. After he completed his work, the technician cleaned up (even a little mess that he didn't make) and got the paperwork done quickly. He gave us a detailed summary of what he found along with any suggestions he had for keeping the system running smoothly. I found that overall he was very professional, and I would recommend AG Heating to anyone looking for like services and would call them again for my own system.""

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oaksamuels

Reviews: 3

"This was an overall great experience!

From the first phone call to the end of my entire system being replaced these guys where great. AG Heating came the night I called, very promptly. The tech at my house and the person on the phone where very curious and professional. After getting my system back up and running so I could have heat for the night they came out that Saturday to give me an estimate for a new system. AG comfort adviser was great; he designed 3 systems for me, explained everything in detail including guarantees, system design and several questions I had. I decided on a system I felt was right for me and they came out the following Monday and installed. I can't honestly say how the install went because they were finished by the time I got home from work! I had a nice new programmable thermometer on my wall and a nice new heat pump on the side of my house. My last heat pump wasn't on a slab of concrete; they took care of that at no charge. Best customer service I could have hoped for, I was really impressed and I highly recommend AG Heating and Air Conditioning for your heating and cooling needs."

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by oaksamuelsh at Citysearch

""This was an overall great experience!

""This was an overall great experience! From the first phone call to the end of my entire system being replaced these guys where great. AG Heating came the night I called, very promptly. The tech at my house and the person on the phone where very curious and professional. After getting my system back up and running so I could have heat for the night they came out that Saturday to give me an estimate for a new system. AG comfort adviser was great; he designed 3 systems for me, explained everything in detail including guarantees, system design and several questions I had. I decided on a system I felt was right for me and they came out the following Monday and installed. I can't honestly say how the install went because they were finished by the time I got home from work! I had a nice new programmable thermometer on my wall and a nice new heat pump on the side of my house. My last heat pump wasn't on a slab of concrete; they took care of that at no charge. Best customer service I could have hoped for, I was really impressed and I highly recommend AG Heating and Air Conditioning for your heating and cooling needs.""

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by dutchdodger at Citysearch

Not Impressed

I have to say, I'm not sure I believe all of these 5 star reviews are written by actual customers. Our experience with the service call was actually a fine one, the men were courteous. Called them out b/c our a/c suddenly stopped working. They took a look in the attic, told us we had a collapsed air duct and needed a complete overhaul of our system. It'd be a $10,000 job to replace everything, $3,500 if we just wanted to replace our collapsed air ducts which would be sufficient enough to get the air back on. We paid the $99 service fee and told them we'd have to think about it. Got another company to come out for a quote. While they were checking out the attic, they fixed the collapsed air duct without us even asking. Charged us $75 for the call, $25 for the repair. $100 vs. the $3500 that AG made us believe was mandatory. Obviously my wife and I don't find them trustworthy after that. Be sure to get a second opinion. PS the 2nd company who fixed the problem for $100 was HVAControl Inc.

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MattSherri

Reviews: 4

On Time, Fast, and done right

AG Heating and Air Conditioning put in a new system. We were thrilled with the great customer service we received from AG Heating and Air Conditioning when our 28-year-old air conditioner recently quit working. They were able to replace our old heating and cooling system with a brand new Lennox, high efficiency system within just a couple days and for a very reasonable cost. My house is more comfortable than ever and we found a big saving of money on our utility bill! The installers and technicians were prompt and professional through the entire process. We couldn't have asked for better service and we would definitely recommend this company to our friends or anyone looking for heating and cooling service! Matt and Sherri

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by mschachtner60 at Citysearch

Top Tear Tech's - Damm Good

Thanks AG Heating and Air Conditioning I just wanted to thank you all very much for all of the help you provided me. I recently had my A/C die in the middle of a hot summer. AG Heating and Air Conditioning came out that day I called and give me sound advice about my AC unit and the ventilation system. Your price was well under anybody else I called and the service we extremely friendly. Again, thanks to you all for coming out and giving me great service that was like you personally installing my A/C unit for me so I could have a cool house again. I know your guys were busy and have a lot of work ahead of you but I really appreciate you doing that for me. I will be recommending your company to any who ask and have already provided your business information to my neighbor who is in reality.

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moorsteve

Reviews: 3

professional company from start to finish

We had AG Heating and Air Conditioning out to give an estimate we went ahead with the installation of our new Furnace and A/C and I have to say very professional company from start to finish. AG Heating and Air Conditioning explained everything in a manner that was easy to understand and their pricing for the service and quality they provided was extremely competitive. Look out for the heating companies that low ball a price, because when you dig into thie proposal and ask questions you will find out that there will be extra costs. Not with AG Heating and Air Conditioning, they do it right, who now day's does that? It is nice to know that AG Heating and Air Conditioning is a Factory Authorized and a Award Winning Dealer, they truly are the best of the best !!!! We are very happy we went with AG Heating and Air Conditioning, Thanks

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by moorsteve93021 at Citysearch

Extremely competitive

We had AG Heating and Air Conditioning out to give an estimate we went ahead with the installation of our new Furnace and A/C and I have to say very professional company from start to finish. AG Heating and Air Conditioning explained everything in a manner that was easy to understand and their pricing for the service and quality they provided was extremely competitive. Look out for the heating companies that low ball a price, because when you dig into thie proposal and ask questions you will find out that there will be extra costs. Not with AG Heating and Air Conditioning, they do it right, who now day's does that? It is nice to know that AG Heating and Air Conditioning is a Factory Authorized and a Award Winning Dealer, they truly are the best of the best !!!! We are very happy we went with AG Heating and Air Conditioning, Thanks

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Fallin4UJenny

Reviews: 3

THE REAL DEAL

What a great crew. Fast and friendly. Best product and people around. Upstanding upfront. With no games. They're the real deal.

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by fallin4ujenny at Citysearch

The Real Deal !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I read this statement by AG Heating and Air Conditioning and I wanted to share it with you as well as my own review.Review Readers, as you may know the reviews posted here might not be 100% reliable. We have been advised that with a fake email address anyone can post a review here. Anyone from a disgruntled ex-employee to our competition could get a fake email address to bad mouth AG Heating and Air Conditioning good name. We invite anyone to look into our 98% customer satisfaction rating we have received every year (from real customers) through an outside customer research firm. AG Heating and Air Conditioning is rated number one for customer satisfaction in the greater Los Angeles area in sales and service for heating and air-conditioning. Another good source to obtain customer feedback is through the Better Business Bureau, where we maintain an A+ rating. We do understand there may be a chance we made a mistake (no one is perfect) and encourage anyone with unsatisfactory service to contact us to have the issue resolved. Everyone at AG Heating and Air Conditioning prides themselves on customer service, works hard every day to meet the needs of all of our customers and will continue to do so. Thank youAG Heating and Air Conditioning Thanks for the fast repair :) It was 93 outside and humid. Of course the 25 year old A/C I had died, so I looked on google and saw that AG Heating and Air Conditioning had the most reviews and the most good reviews! So I called and the person who took the call was very nice and she said ""We can get a guy out in about an hour"" I could not believe it. I did not want to sleep without my A/C ! Sure enough about an hour later a repair man rang the bell and said ""Hello I'm from AG Heating and Air Conditioning I'm here to fix your A/C. After he told me the old A/C was needing a major repair I decided to just replace it. He gave me what I felt was a fair price (and I called around) and they came and put a new one in this morning. The guys w

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AGHeat

Reviews: 24

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by AGHeatingandAirConditioni at Citysearch

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by Desjardins D at Citysearch

Stupid Kirk!

Overall, very unprofessional. They charge $85 for an estimate, which is fine. After the estimate, they said not to worry about the $85 but to let them know if I wanted to have the work done. I thought that was generous and continued to consider them for the work.The following week Kirk called me twice to see when I wanted to get started on the work that was estimated on. I told him that maybe I would be interested in two weeks as I still needed to get other estimates for a job that was in the $2000 range. Kirk called me back promptly to inform that if I was going to wait two weeks, then they would have to collect the $85 for the estimate. This message was left on my voice mail. Like everyone, I am extremely busy, and certainly don't need businesses calling me and telling me I owe them money, especially when I was told differently right after the estimate was completed. I then left a message after hours letting them know of our original agreement. 7:30 the next morning, Kirk calls me and leaves a message that they would need the $85 and I must have misunderstood the original understanding. I called him back 2 hours later to promptly give him my credit card info to pay the $85 for the estimate and asked them never to call me ever again.Even after I explained about what the technician said about the $85, Kirk still wanted to argue about it. Paying the $85 alone was worth never hearing from AG Heating and Air Conditioning ever again.For what its worth, the technician that visited my home seemed fair and appeared to have the customer's best interest in mind. Too bad the manager didn't. I will be hiring a different company for a fairly sizable job.

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by YueMark at Citysearch

Glad I called AG

First, I am glad my furnace went out before the cold hit us. Gave me time to play the second opinion game. So, my furnace wasn't working and I was worried the pilot light was out or something. I called AG Heating and Air Conditioning around 10 am and the tech showed up by 11:30 am. Issue was the main furnace fan was dead, burned out or at the very least needed to be replaced. I was surprised by the cost and the tech gave me replacement as well as repair cost. They itemize the bill which was great at the same time, they gave a price and don't do the nickel and dime on stuff. Anyway, had the next day off and not an apparent health issue, so I opted to get a second opinion. (actually two for good measure) First thing I learned, first, the other contractors came out higher then AG Heating and Air Conditioning once you added up the fees and I had to spend time asking for them. Second thing I learned, neither of the technicians I had come out where happy when they found out AG Heating and Air Conditioning had already been there. Apparently they give different pricing depending on if they think you going to get a second opinion or not. One actually swore when he found out we had got a quote from AG Heating and Air Conditioning. Once I factored in the fees the prices were about the same. It was late afternoon by the time I got through all of this and I opted to spend more to replace my old unit then repair and I chose to go AG Heating and Air Conditioning as they gave me less hassle. They got someone to my home that afternoon and it was installed same day

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