Excellent service and on time! My car has never looked this good!! My Insurance company and the dealer referred me here so I felt pretty comfortable they would do a good job but I was blown away with the follow up calls and great service. I was even able to watch my repairs onluine at there website! Top Notch!!
Posted: 9/24/2014 • Link to this review
Great customer service and incredible repair, my car was pretty much new when I was hit and I was scared as to where to bring it, this was a recommendation from my insurance and a friend. They made this process smooth and easy and I would tell everyone I know to use them.
Posted: 9/22/2014 • Link to this review
Allstate sent me to there shop for a estimate, The owner was over confident in his ability to get the job done well and on time. I think his name was Kelvin. I gave them the keys as he said he could get it done and it would be fast. That was the last I heard from him. I tried to call him, but I kept getting his staff saying he wasn't there? It was not done on time, it did not look good, and Kelvin never called me back to explain what the delays were. Some guy that I talked with said the owner was gone on vacation every time I called? I brought back my car a few weeks later and I was told he was on vacation again? I could never get a straight answer from any one that worked there. In fact I doubt any one knew what was actually going on with my repairs. I finally called insurance, and that didn't get me much help either. All I wanted was my car fixed correctly and to look like it did before the accident. The panels did not line up correctly I was told it was due to aftermarket parts? I asked why they used aftermarket parts when I said to not use them on there form??? So they exchanged them out for used parts. That looked ok I guess. I wish I could post pictures of it on here it would tell the story. As for Kelvin, I left messages for him and he never called me back.
Posted: 2/05/2014 • Link to this review
This is a fraudulent review the car was never repaired at ARA Collision carstar Everett and needs to be removed
I am a 24 year old female and unfortunately was a vistim of a hit and run. I took my car here and they told me my car was finished so I picked it up. The steering wheel shook and the car was completely misaligned ( it was not like this before) they told me to suck it up and it wasnt their problem because the car had been released to me. I now have to open a NEW claim because they denied everything. Do NOT go here, they are awful, dishonest, and do not stand behind their work.
Posted: 11/07/2008 • Last edited: 11/11/2008 • Link to this review
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