ARDMORE NISSAN

My dealer is an absolute disgrace to the Nissan company. I was treated with the most unprofessional and disdainful customer service I have ever experienced. After talking with one of their online internet sales reps, I was told that my vehicle would be worth $18,00 or more. So Saturday I came into the dealership, ready to buy a 2011 Nissan xTerra. I explained that I was ready to buy over 60 months the xTerra and would like their best offer. I also told them I had limited time but would be willing to come back to sign the papers either later that day or on Monday. The sale rep that I dealt with in the store was not the internet rep as the internet rep was on vacation and he would have to evaluate the value of my vehicle. After close to an hour he came back in to tell me that my vehicle would only be worth $16000 because of scratches that were on it would take hours of repair. I told him I wasn't aware of any scratches and I told him that was unacceptable and that his $16000 offer was unacceptable and I would shop around. The sales rep then went to his sales manager to ask for more value. They both came over and said they would call around to see if they could get $17,000 but that if they could they would like me to promise to make a deal with them. I again told them I would shop around. After I left, I got the car washed to see what specific ""scratches"" they were referring to. Once cleaned there were black marks which after 30 seconds of gentle rubbing were removed. I immediately emailed the sales rep back explaining this and asked that he reconsider the value as originally appraised by the internet sales rep. He failed to get back to me so I went to the store. When I arrived, he met me in the lot and told me that the best he could do even with the lack of scratches was $16,500. So I went in to speak with the sales manager, he was just as ignorant and disrespectful and told me I could take it or leave it. I asked where the $18,000 offer went that I had in wr

I am very satisfied with the service at Ardmore Nissan! Price was very fair, all of my concerns were addressed, and the staff was friendly and helpful.

Well it all sad he day i got the car tire leakn air.was told may be sensor cold weather changes things so i pumped it up one a week.should have taken it in then in hind sight.well then i get a recall notice about something else and was due for oil change so i TOLD my service TEAM LEADER haha like anyones a leader there.i get the car back and tire leaking faster now.SERVICE MANAGER CALLS ME UP TO MAKE ME HAPPY SAYS ILL GIVE YOU A NEW TIRE.OK GREAT THEY REPLACE TIRE AND HE SAYS HE NEVER SAID THAT.So i paid 209 for new tire SCAMMMMMMMMMMMMMMMMMMMM DONT DEAL WITH THEM AT ALLLLLLLLLLL.

About two and a half weeks ago I called Ardmore Nissan to find out how much it would cost to replace my cat converter. I was greeted by a wonderful service manager who went ahead to inform me that, if it was indeed the cat con. that was the problem, it could still be covered by the warranty depending on it's date of manufacture and mileage. I was then told to take my car in on a certain date. A diagnosis established that it was indeed the Cat con.\r\rWhere the problem began:\r1. The day I took my car in, another manager was handling my case (this shouldnt have been a problem)\r2. My wife was later called and told that a replacement had to be ordered and once in, we would be notified. That did not happen; I had to call to find out.\r3. After the car was ""fixed"" it was worse off than before it went to the garage. However, i had to have a couple of things done to the car, so I took it some place else to have that done. One of the things changed was the valve cover gasket.\r4. Two days after Ardmore Nissan worked on the car we had to take it back because it simply was not pleasant to drive. Even the other auto repair shop we took it to said there was a fault with the new cat con.\r5.When I was eventually called to pick up the car, the Service Manager (SM) told me it was the fault of the other auto-repair shop - in essence insinuating that I was not telling the truth about how the car felt after I got it from them.\r6. Even after they ""rectified"" the other mechanic's fault, the car was still running poorly.\r7. I asked to talk to the overall manager, but was told he was not in and that my number would be passed on to him. I asked to talk to the SM again, but was told he was not at his desk and that he would get back to me.\r8. Two days later no one has gotten back to me. \rI am practically fed up with them, but my wife thinks we should press on with the matter and have them rectify the problem once for all.\r\rSo those of you intending to visit Nissan for auto-r

I brought my car there about a yr ago to have the radio repaired. It took 3 times of bringing it back before I went to another dealer. Each time I brought it in I was told that a new part would have to be ordered & it would take 10 days. I would pick up the vehicle only to find the radio not working. I brought my car in b/cof an accident & asked them to look at the radio while there. They my car for 6 wks (2 wks longer than expected) & still did not look at the radio. Instead of working w/me & apologizing, I was yelled at. I switched dealers & got the part in 3 days. I've had no further problems.\r\rAfter I switched dealers I ran into the owner of Ardmore Nissan. We spoke & I decided to give it a second chance. 2 days ago I completed an online form to have an oil change & brake inspection. The form asked of the problems & days I could come. I received a call from the service advisor. He asked why I needed to bring in the car & when . He kept asking the same questions, which was frustrating. He was upset I wanted to bring the car in at 10am; when I agreed to 9am he said 10 was ok. \r\rAt 9am I received a call from the service advisor. He asked if I was bringing in my __ (wrong car); I corrected him & said yes, in an hr. \r\rI got a call from the advisor later. He explained what was wrong & told me I had to pay for the estimate. I understand there are times when this is necessary, but I believe I should have been notified BEFORE continuing with the estimate so I could opt of it. When he told me what was wrong I said ""thank you. I need to have a second opinion."" He berated me about getting a second opinion. Sarcastically he said ""second opinion?"" & told me if I went anywhere else they'd put in wrong parts & I'd have problems in the future. \r\rThroughout the ordeal he also tried to sell me addt'l services I didn't want. I kept explaining I only wanted an oil change & estimate but I was constantly badgered.\r\rI gave this dealership a second chance and regret doing