About 4 years ago I got a quote from ARS and another company. ARS came in a little cheaper so I decided to go with them. One difference that at the time didn't seem to be that big of a deal is that while both companies offered a 10 year warranty (that's really just provided by the manufacturer), the other companies warranty covered labor as well. Since then I've had several issues with the unit and each time ARS bleeds me a little more. The latest problem is the board on my AC went out. ARS came out and quoted me $700 to replace. After I pointed out that the board was under warranty (which they should have known since it has the date on the unit and they installed it) they adjusted the quote to $400. I said it was too much and after a month or so they came back and said it was actually $189, so I agreed. Then when they showed up it was $239. This scenario is not unique. With every problem I have had the costs are always more than what I'm quoted and I have to argue with them to get them to honor the original amount. I keep coming back since they installed the system but I'm done. I've since had two other systems installed in another house by another company and they have been a dream to work with.
Posted: 1/05/2015 • Link to this review
I used them for duct cleaning. The Customer Service rep was very nice and backed by Home Depot - in my mind I was reassured they would be quality & value for money. I told the rep I had 3 systems and we confirmed this several times. I was told it would cost $300. The service tech was on time and did a good job. However when it came time to settle I was handed a bill for $900 and told the quote was per system! I knew this was outrageous as Sears online quotes appx $200 for 20 vents. The fact that I was never provided with the full total over the phone was outrageous! I can only imagine how many people would be reluctant to challenge this and end up paying the full amount. I received a follow up call from their office asking to settle for $500, but I refused and was told they would honor the price this time. This time? There won't be a next time!!! I'm sticking with my local company who value honesty & integrity!
Posted: 7/18/2014 • Link to this review
Matt showed up on time, was very friendly, professionally dressed and represented ARS Universal with exceptional quality. This was the first time my ducts have ever been cleaned and Universal in my home. I would recommend ARS Universal to my friends and family, especially Matthew with all his knowledge and patience. Thank you Matthew for giving my 31 year old duct work a smiley face and a fresh new start.
Posted: 5/25/2013 • Link to this review
I've dealt with Terence N. and Chip and they were both very helpful and knowledgeable. Terence was very helpful and helped save us $. Unlike some other companies who came out, he was very informative and made sure we weren't just wasting money. Thanks again to the guys at ARS. They were also called on a Saturday and both Terence and Chip were able to come out on the same day.
Posted: 5/18/2013 • Link to this review
ARS Universal can upgrade your old and inefficient HVAC system with a modern high efficiency system. This will save several dollars on your energy bills.