Amazing company. Bought a new system through them two years ago with high end hospital grade filter. Maintenance was performed last month and they didn't bring new filter to be installed. SCAM Quoted $150 for new filter almost two months go by and no call. So I called and asked for status update. No apology. Made appointment for filter to be replaced. Called back moments later to reschedule time and customer service states " We don't know how much it will cost " Parts manager supposed to call. Never called. Finally I talk to someone and they quote an estimated $300 even though the kit only costs $147 and I am on their maintenance plan. DO NOT DO BUSINESS WITH THEM.
Posted: 12/29/2016 • Link to this review
Bought two new units from them in 2013 to replace two 13 year old systems. The repair guy came out and told me I would have to file a warranty claim if I wanted to get the repair covered. Of course I told them on my original call that the unit that broke down is a one I bought in August 2013. Nonetheless, I did not have the technician repair the unit fearing they would recognize the leak in the coil of their unit was not a "covered repair" What made matters worse was the technician, who was a very nice man, could not speak even passable English. He would have to point to things and then I would have to guess what he was trying to say. I bought the units because they were affiliated with Home Depot but I would never do it again. Buyer beware.
Posted: 6/23/2015 • Link to this review
My husband and I have been with ARS for a couple of years, but this year they don't have time for us. He called to have a unit fixed over a week ago (the middle of May, not during the middle of the summer) and was told they didn't have time for an appointment until the following week, on Wednesday. The following Wednesday nobody showed up the entire day, and when my husband called he was told that some technicians were out sick, but we would be the first appointment the following Thursday. On Thursday nobody showed up the entire day again, and we were again told that we would be the first appointment the following Friday. On Friday by noon nobody had shown up, so we gave up and cancelled the appointment. I wasted 2-1/2 days waiting for them.
Posted: 5/22/2015 • Link to this review
Jason,is one of the most Freindly and Conscientious Air Condition Tech that I have encountered in a log time also congratulations to Allyson at ARS for the great interaction customer service that she provided. Nick T.
Posted: 3/25/2015 • Link to this review
ARS Universal Heating and Air (Marietta) performed my routine maintenance this morning. Lionel F. called ahead as promised to confirm we were first service stop on his work list. He said 8:45am, and that is exactly when he showed up. Very polite and professional, Lionel quickly performed diagnostic tests on both our basement and attic units. He pointed out a blower motor that was drawing too much amperage on our 13 yr old furnace (working to hard to heat) and recommended we consider replacing our unit within the next year or two. He did offer an alternative would be to replace the motor for about $600, but given the age of our unit, that may not be a good long term option. He did not push a sale, just offered options. Our attic unit was new and all tested in good working order. Before leaving, Lionel helped me reconnect some loose duct work that had resulted in warm air not running properly to a supply cent in our finished basement. Overall, Lionel was thorough, pleasant and walked me through everything he did, and what he recommended we keep an eye on down the road. In my opinion, Lionel gave us great customer service - because of him we decided to renew our service maintenance plan with ARS.
Posted: 2/20/2015 • Link to this review
I feel that the technicians always go above and beyond to make sure the problem has been fixed. I also believe that ARS does a great job with the preventative aspect of their service by providing scheduled maintenance visits.
Posted: 1/14/2015 • Link to this review
Noberto and Deon from ARS arrived at my home just when they said they would (3 pm). They even called me 15 minutes before they arrived as I requested, allowing me to work myself until I actually needed to be at my house to let them in. Both gentlemen were dressed in clean uniforms, and they themselves were clean cut and very polite as should be expected. The best part of this experience was that they did not stop working until the job was finished and we had Heat again. Great service Noberto and Deon!
Posted: 12/11/2014 • Link to this review
ARS Universal completed a three-unit duct cleaning today, the first our home has had since it was built in 1998. I wish I had done it sooner, I expected it to be a loud, disruptive mess. Manley (our service pro) was in the house all day, but was very clean, courteous, patient and kept the overall disruption to a minimum. With a sick toddler and it being the coldest day of the year, we were housebound for the day, so his extra efforts in making the experience painless and clean was appreciated. Strongly recommend.
Posted: 11/15/2014 • Link to this review
Jonathan F and Deon Triplett are a great team. Jonathan is reliable, courteous and knowledgable. He has great customer relations skills and provides great information. Deon is learning from a pro.
Posted: 11/07/2014 • Link to this review
We had a problem with our A/C the night before a dinner party for 20 people. Ellery came out that night about 10pm but wasn't able to fully diagnose the problem as he would need to do a leak detection which he was unable to do at night. He came back the next morning and was probably here about 4 hours to solve the problem ( coil). He worked so hard and kept us informed of everything he was doing. He was very aware we were freaking out as 20 people would be descending on us at 6:30. He had the problem fixed and all cleaned up by 3:30 and all of our guest were very comfortable. ( Not to mention us, as well). Ellery even gave us a $50 off coupon we could use that day for our bill. Their pricing was very fair. This is the 2nd time we have used Universal and they will always be our go to company. Ellery was super sweet and didn't waste a minute of time. Have no qualms about recommending them.( Also, our A/C has never worked better :)
Posted: 9/26/2014 • Link to this review
(BEWARE) Due to improper installation and service they have caused $30-40,000.00 worth of damage to our home. Multiple reports have pointed to them as being responsible and after 2 months all we are getting from Universal is the runaround.(DO NOT HIRE)
Posted: 9/20/2014 • Link to this review
ARS Universal can upgrade your old and inefficient HVAC system with a modern high efficiency system. This will save several dollars on your energy bills.