I called to redeem a Couples Massage Groupon at the Reiki Institute immediately after purchasing it in May. First, the company never answered a call. Then it took days for them to return my call. When they finally returned did, they told me that they did not have availability to accept my Groupon on a Saturday until the end of September (4 months later!!!). I booked the first available Saturday morning appointment for 9/28. I had read reviews warning of a scam where they book appts & then call the day before to cancel for some bogus reason, but I hoped my experience would be different - It wasn't. I was called after business hours at 7 pm on Friday, 9/27 by their office informing me that they no longer accepted Groupons. Not only did they call me on a Friday night less than 24 hours in advance of my scheduled appt, but the woman on the phone was unapologetic & rude, and tried to get me to pay for the massage on my credit card. I have never had a worse experience with such poor service all around. The staff was horrible. I would NEVER recommend this company to anyone. The Groupon I purchased specifically reads: "The amount paid for this voucher ($45.00) with Atlanta Institute for Reiki & Energy Medicine NEVER EXPIRES. The promotional value expires October 30, 2013." ...Also, This Business is NOT BBB Accredited.
Posted: 10/17/2013 • Link to this review
* By Appointment Only