I called to redeem a Couples Massage Groupon at the Reiki Institute immediately after purchasing it in May. First, the company never answered a call. Then it took days for them to return my call.... When they finally returned did, they told me that they did not have availability to accept my Groupon on a Saturday until the end of September (4 months later!!!). I booked the first available Saturday morning appointment for 9/28. I had read reviews warning of a scam where they book appts & then call the day before to cancel for some bogus reason, but I hoped my experience would be different - It wasn’t. I was called after business hours at 7 pm on Friday, 9/27 by their office informing me that they no longer accepted Groupons. Not only did they call me on a Friday night less than 24 hours in advance of my scheduled appt, but the woman on the phone was unapologetic & rude, and tried to get me to pay for the massage on my credit card. I have never had a worse experience with such poor service all around. The staff was horrible. I would NEVER recommend this company to anyone. The Groupon I purchased specifically read: "The amount paid for this voucher ($45.00) with Atlanta Institute for Reiki & Energy Medicine NEVER EXPIRES. The promotional value expires October 30, 2013." This Business is NOT BBB Accredited.VIEW MORE »VIEW LESS »
Complete scammm! terrible customer service, they are a joke, purchased a groupon. First the call keep getting "dropped" than they were trying to book me for friday next week, she took my credit card... for "extra service" of $25 otherwise i had to wait three months from now. Than she put me on hold after my credit card and an other person started the whole process, asking my name etc... She said the appointment was not booked and they had next availability in three months. seriously, are you kidding me...VIEW MORE »VIEW LESS »
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Also tried to schedule a 1 hour message to use Living Social voucher that doesn't expire for almost 3 months. The manager, Eve, indicated only 2 dates were available (in the middle of the day on a Tuesday and Thursday) 2 months away. She indicated I could be put on a waiting list or pay more to come on one of their "theme" days. I have never had such a poor experience using a discount voucher before. Do NOT go to this place!!!
Posted: 11/06/2012 • Last edited: 1/26/2013 • Link to this review
I have been contacting them for 3 1/2 weeks trying to schedule an appointment. I even went there one day and found there were approximately five employees standing around in the front of the office, but no one was able to help me. The receptionist said she would take my name and number and a manager would get back with me within 24 hours. 96 hours later, I called and left yet another message. Two days later I received a phone call from the manager, Eve. She understood my voucher expired 4 days prior, but informed me they would still honor it. She said she would call me back that same afternoon, but didn't. I called 6 days later and left a another message. 3 days later, I called again and finally spoke with someone-Victoria. After putting me on the schedule, I informed her of my voucher and she said they would not be able to honor it. I explained to her what the manager said to me and she proceeded to cut me off and give her statement. She continuously placed me on hold and then, with an attitude, told me she would pass along my information to Eve and she "may or may not get back to me." She hung up the phone as I was speaking. I received a call from the manager stating, Victoria, an employee, informed her on their Living Social policy and that she has no record of telling me they would honor the voucher, so they won't honor it. I'm completely dissatisfied with this place, how I was treated and their unprofessional staff! Really, save yourself the hassle!
Posted: 8/25/2012 • Last edited: 1/26/2013 • Link to this review
This company is impossible to contact, tries to impose hidden fees, changed addresses after the deal, and did not answer the phone before an appointment. The owner refused to give us the address when we finally got hold of them (until after their 15 minute late appointment window). In addition, the owner was incredibly rude and actually pushed us out of the business at one point.
Posted: 8/20/2012 • Last edited: 1/26/2013 • Link to this review
WAY overbooked. There is a small love seat in the tiny waiting room that had 4 people waiting when I arrived. LOTS of attitude. POOR service. "Eh" Massage. Hidden Fees - (example: "aromatherapy day" $15 charge). Also, the massage room was freezing. I would NEVER go back, no matter what the deal. Beware. You're better off paying a bit more and going to massage envy.
Posted: 8/03/2012 • Last edited: 1/26/2013 • Link to this review
I get that most people who write reviews do it because they've had an unpleasant experience, and mine is one of those, but I can rave about a business about as much as I can rant about it. I also seemed to be unable to get in touch with the business (their mailbox was always full and no one ever answered the phone). I booked online and showed up early to my appointment only to be informed that my appointment had been cancelled because I hadn't paid for an upgrade I hadn't asked for, hadn't been prompted to pay for, and didn't want. They insisted that it must have been an oversight on my part (their words) because the day I had scheduled for was dedicated to aromatherapy only-- I've scoured the website, there's nothing there to indicate this information. They said they had no availability until after August (I booked in July) unless I wanted an upgrade...? No, I didn't. They wouldn't let me reschedule in office-- I'd have to reschedule with the website that was what got me in the mess to begin with. They took down my information and said they'd call me back that afternoon with information about any upcoming availability... several afternoons have passed since then, and I'd love to call, but it all goes to voice mail. I can't speak about the masseuses-- they may give a great service, but I'll never know because the running of the business itself is terrible. Seriously, you get better service from a massage chain-- try them instead.
Posted: 8/01/2012 • Last edited: 1/26/2013 • Link to this review
Have been trying to book an appointment for more than two months. This place ran a coupon special that apparently overwhelmed them or they just offer really bad customers service. They dont answer their phone. They don't return phone calls when you leave a message. Website booking site only shows appointments 7 months in the future. Website is up some days and others not. Coupon company has had so many complaints that they are willing to offer refunds at least. And recently this business just ran another coupon special. What a terrible way to do business. My recommendation is don't buy the coupon and avoid this establishment.
Posted: 7/26/2012 • Last edited: 1/26/2013 • Link to this review
This was my first time getting a massage from Yves. I felt very comfortalbe and relaxed with her Im ready to go back and see her again!!! Got to love those who support their military! Check her out!
Posted: 1/14/2012 • Last edited: 1/26/2013 • Link to this review
Caring and Effective. The two words that first come to mind when I think of my experience at the Atlanta Institute. Yves and her staff of talented people show real kindness and concern for the needs of their clients. But the bottom line...they get the job done! A session with Mo left me relaxed and dare I say, on my way to healing some old wounds. Two thumbs (and anything else I can find) up!
Posted: 1/11/2012 • Last edited: 1/26/2013 • Link to this review