Our country should be run like Justin works his business! The man is simply the best, most honest, dependable, considerate, trustworthy business person we've ever met. Has been out to repair our old junk and finally we bought 2 new doors from him. I will gladly whip anybody who says a bad word about him. I don't know who raised him but they did a fantastic job.
Posted: 3/21/2012 • Link to this review
We asked this company to come out and inspect 2 doors that were not opening and closing properly. They never called, just showed up and then actually accused us of trying to fix the doors before they came out. We told them no one touched the doors and the service man got a very bad attitude and he admitted that they did not know what was wrong with it and his horiible attitude continued and would not even let me explain our situation and then left out the door squeeled his tires and then gave a one finger salute. This company was extremely UNPROFESSIONAL.
Posted: 2/18/2012 • Link to this review
Well Mr. new management self storage place. Let's not give any Praise to the $1000's of dollars we have saved y'all over the past 3 years. Customers run into doors and we replace them next day. You call us today and we show up at noon. I would consider that great response. But why should we do more work when you have an unpaid balance. And refuse to pay it. And how will we ever know what's wrong with the door when your maintenance man tries to fix it everytime. Your new "management" should manage open invoices. And leave the door repairs to the door specialists. So now we get the bad review and no compensation for services rendered.
The first day a guy showed up and told me what the problem was and advised that he wouldnt be able to do the job since he didnt have the parts, I confirmed the appointment for next day with that person and calling the company and talking to the "Boss", he advised that they will do it around 5 pm and will call ahead. No show up no call. I called the person pretending to be the Boss and complained and at first he told me that they had other jobs ahead of me and when I complained that why they didnt even bother to call he basically told me that they are a "construction" company and I can just take my business elsewhere. Extremely rude and unprofessional. I WILL NOT recommend. This is after I accepted their estimate and did not shop around.
Posted: 8/14/2009 • Link to this review
This was the wrong company. How do I ever manage these reviews. We are not a construction company. We are a Garage door company. We are in our 7th year in business, Thru the recession. Our customer satisfaction rate is over 98%. We offer quality doors and service everyday. Please call 770-GARAGES for superb service in the industry.
We had to replace our garage door in a hurry; the professionalism, quality and quick response time of this company can not be beaten. We would without hesitation recommend them to our good friends! Thank you for a job well done!
Posted: 3/02/2009 • Link to this review
After making a boneheaded mistake (closed the door on a scrap of lumber I had leaned against the rollers) my garage door was in pieces and falling off the tracks. The spring was sprung and the door had completely pulled off the Genie opener. I was totally sick and to top it off the weather called for heavy showers. Gave Above and Beyond a call and WOW Justin was able to fit me in his schedule that day. What a Pro, in no time he had my door back up and closing. Did not charge for an emergency trip and gave me some great tips to keep it running smoothly. I rarely write reviews but when I get great service like this I just have to let out a Huge Thank You.
Posted: 2/02/2009 • Link to this review
Sir, we explained that we do not service your area. We are a Metro Atlanta based company and can not serve your county. Our office scheduled you in over the weekend, on Monday I contacted you and told you we will not be able to get to you, and also offered another company closer to your residence. We are truly sorry for the inconvenience, but disapointed in the review.
Once again A&B went above and beyond. I called A&B and Justin answered the phone with the desire to help. After I explained to him my problem, he asked me if I wanted this to be an emergency. Well I didn't see it as such,even though the issue was my wife's side, but Justin wanted to make sure. :) After ensuring the nature of my problem was not an emergency, Justin inserted us into his schedule. He arrived on time and determined that my 15 year old garage opener was down for the count. He made a couple of recommendations and I selected his top of the line opener. I was so impressed with him, I had him to look at my other garage door unit. He was honest and only recommeded that the lower door panel be replaced. Here again, I was impressed that he didn't try to sale me another garage opener. After installing the opener and lower panel, he also replace the rollers and tightening up all the nuts and bolts. Much more than I paid for. This is a company's name that says it the best "Above & Beyond"........
Posted: 11/21/2008 • Link to this review
I had a tension spring snap on Friday afternoon and made a few calls to garage door vendors on this site. A&B Overhead was very helpful on the phone and offered advice and feedback before doing any work - made me feel more confident in doing business with him. Very responsive and fair...came within 2 hrs, replaced both springs, provided maintainence to the whole door, and cleaned up as if he wasn't even there. Excellent service overall...would call again and recommend to everyone. Great work, door works like a charm.
Posted: 11/17/2008 • Link to this review