Academy Roofing is a Roofing Repair and Replacement company serving Atlanta and surrounding areas
We have been a faithful customer of Academy for 8 years, but no longer. Their repair guys are fantastic (hence the 3 stars), but Nancy, the office person, is the worst. Not only does she mess up simple instructions like what phone number to call in order to meet the repair guy, but then she claims she called me when she clearly did not (easy to see when nothing is in "Missed Calls" or voicemail). Because of her mess-ups, it took an extra month to get the repair scheduled, which causes further damage to my house with the storms we've been getting. I had to continually call Nancy to follow up on things, like making appointments and getting the repair scheduled. (ex. she didn't see my signed proposal in her email until I called to follow up and she found my email from when I sent it the previous week). The only thing she was quick on was to get payment, although I never knew my roof was actually repaired because no one called me (I specifically requested to be called) either before the repair guy arrived or after he finished, and she also never confirmed the date of repair (she said she hoped to get it done on that day, but wasn't positive about it). I had always trusted Academy for years and felt they were honest, so I kept trying to overlook Nancy's unprofessionalism, but the entire experience was so bad that I can't continue with them.
Posted: 4/13/2016 • Link to this review
Academy Roofing strides to provide excellent customer service to all of our customers. We have no record of the events described above. Academy Roofing does not offer a residential maintenance program in which we would of dealt with someone for 8 years. We have top of the line phone systems and CRM so we track everything. We believe this review was written by a former disgruntled employee.
Great experience with Thomas!!! I got quotes from multiple companies, each of them sent out a salesman who seemed more interested in trying to get me to replace the whole roof instead of performing the repairs I wanted, except for Academy Roofing. Not only that, but Thomas caught items that the other guys missed, he was the person who would perform the repairs, and he took the time to educate me on everything -- even providing an awesome tip on how to get rid of water spots on the ceiling. Thomas came out on Saturday to perform the inspection and was able to schedule me for the repairs the following Monday. I was out of town on Monday and Thomas kept me up to date with his progress throughout the day, even sending pictures of the repair work once he was finished. I can't say enough about how happy I am with my experience with Thomas and Academy Roofing. It's rare to see that level of professionalism.
Area Acworth, GA
Date April 2016
Posted: 4/11/2016 • Link to this review
Shane, the repair tech, was prompt (always gives courtesy call before he arrives), efficient, friendly, dependable, knowledgeable, and skillful. The re-flashing work around the chimney was successful; there were no more leaks after a good three-day rain-fest. Good job, Shane! Thank you to Academy Roofing for your outstanding service.
Posted: 3/02/2016 • Link to this review
We recently called Academy Roofing to come out and investigate the cause of a leaky dormer that twice before had been "repaired" by 2 other roofing companies. Shane Satterfield was the person that Academy sent out to see us, and it took him very little time to diagnose the problem, and we then set up a time for the repair. On the day & time agreed upon Shane was at our house, and promptly went to work on the dormer, replacing all the flashing and shingles. In addition to the flashing and shingles, 2 of the fascia boards on the dormer had to be replaced, (due to the sloppy work of the previous company's workers), and Shane replaced those as well. The finished work looked great, and I am happy to report that after 2 heavy rainstorms since the repair work, our house is now leak free, thanks to the fine work of Shane Satterfield. I should mention that he also replaced the 'boots' around the exhaust vents on the roof as the old ones were all dry rotted. All in all, it was a great experience for us, and after being seriously disappointed in the work performance of 2 previous roofing companies, we now have a reliable and trustworthy company to deal with for all our future roofing needs, and we can't recommend highly enough the great folks at Academy Roofing, and especially Shane Satterfield. Thanks for the great work! R.G., McDonough, Ga
Posted: 2/22/2016 • Link to this review
I had a great experience with Academy Roofing. I had a leak that was creating brown spots in my bathroom's ceiling. I called up Academy Roofing and their customer service was very easy to work with and I scheduled an appointment in no time. Thomas came out and was very thorough in explaining the situation and how water was making its way into the house. I appreciate that he took the time to not only inform me but also answer any questions that I would have. His work was quick and effective while also sending me pictures of his repairs since there's no way I'm going up on that roof. I will definitely be calling Academy if I ever need roof repair in the future.
Posted: 1/22/2016 • Link to this review
Academy was called to inspect a leaky roof. Tom called at the end of the day to advise that he wouldn't be able to make it but promised (bar his death) he would be at our home the very next day. And he was. It was dark and Tom still acted as if it was 10am in the morning to inspect and diagnose our problem. He was thorough and I could easily tell, he wanted to help in the best way he could. He found the problem and did more than what was required to not only fix, but advised on additional things we can do to make things better. He followed up the next few days after knowing it would be raining to ask if we had any leaks. AWESOME SERVICE.
Posted: 1/12/2016 • Link to this review
We had a great experience with Thomas. Our problem was that the roof was only leaking during heavy rains. Before calling Academy Roofing, we had a different company come take a look. They said it was "probably" a plumbing problem which we knew was incorrect. The 2nd company that came out said it was a piping problem and he would have to replace them. Thomas from Academy found out the real problem. It was the sealing around the pipes that was broken. He resealed 5 different areas around the pipes on our roof. We also had very ugly stains on the wall and ceiling from the leak. We didn't expect that to be fixed when the roof was fixed. However, without us even asking, Thomas told us a trick on how to get rid of them without painting and he even did it for us in just 5 minutes. The stains disappeared right before our eyes. Amazing! Highly recommend.
Posted: 12/12/2015 • Link to this review
I was experiencing a problem with my roof recently and had no idea what was causing it. John Tewelow of Academy Roofing came to my home and did an extremely thorough evaluation and identified the problem. John's knowledge and experience is so impressive. I would highly recommend Academy Roofing - and be sure to ask for John! I know you will be satisfied.
Posted: 12/02/2015 • Link to this review
I had just been cancelled on by another roofer and was in an emergency situation. I had 36 hours to get the roof fixed so I could close on a house I was selling. I googled and found Academy. My call was answered immediately, I was scheduled with a technician within 15 minutes of my call. The technician showed up 3 hours EARLY! Fixed the roof eventhough I could not be there! SEnt me pictures of the work WHILE HE WAS WORKING. Finished with confirmation pictures of the finished job and allowed me to go to the office to settle the bill. The owner came out of his office when I asked to see him (DIDN'T AVOID ME WITH "...TOO BUSY") What an awesome experience. I will refer business and use them again!!!
Posted: 10/27/2015 • Link to this review
A sheet of shingles fell off our roof which was installed by Academy Roofing. When I called to ask them to come out to put them back on, and they said they would have to give a proposal to fix the roof since it was installed over 2 years ago! It is something that would take 3 minutes to fix. It obviously wasn't nailed down properly, but the customer service rep couldn't have cared less. She said it wasn't covered by the warranty and we could contact our insurance company if we wanted! This repair is so minor that a handyman could fix it with his eyes closed and the customer service rep was unwavering. When I told her I wasn't going to have anything more to do with the company considering how unreasonable they are, she didn't seem to care at all. Putting a roof on is one thing .. maintaining good relationships with customers is another. They are obviously very short-sighted and uninterested in repeat customers.
Posted: 3/30/2015 • Link to this review
This review was published to the wrong company. Academy Roofing informed this homeowner we had no record of ever doing their roof. The homeowner stated the roof was installed 8 years ago by another roofer. We have excellent records within our CRM and accounting and have no record of doing this roof. We offered to give a free repair estimate.
Academy patched my roof a few years ago after we discovered a leak. I also bid the work out to a couple other roofing companies. Academy saved me hundreds of dollars and my interaction with them was positive. Haven't had a leak in that area since. I highly recommend their services.
Posted: 1/27/2015 • Link to this review
After reading a number of good reviews on Kudzu we chose Academy for our roof repair. BIG MISTAKE!!!!!!! Their repair was shoddy and we had to bring in another contractor to fix the problem. Do not hire them for a repair until you review their warranty! We learned the hard way a reputable contractor will offer a one year no leak warranty.
Posted: 1/24/2015 • Link to this review
This review appears to be clearly posted by a competitor. Academy keeps excellent records and we have no record of a prospect or customer of this name on the date posted or within the last 90 days. Academy Roofing does offer a warranty on our repairs so whoever wrote this review clearly didn't call us or have a technician visit the property.
I couldn't give a higher recommendation. Our experience was outstanding. They worked with our adjusters and steered us through the process. I met the owner years ago while working on a software project for Academy. I was immediately struck by his honesty and desire to do right by his customers. When I needed a new roof, he was my first call. I trust Academy Roofing and you can too!
Posted: 12/20/2014 • Link to this review