Academy Roofing is a Roofing Repair and Replacement company serving Atlanta and surrounding areas
After the estimate on Friday, I was told they may come the next day which was a Saturday. I didn't hear from them at all that weekend and had to ask three times on Monday to set an appointment. On the day of the appointment, I had to ask several times when someone would actually be at the house as it was already two hours after my scheduled time; even though I was told I was the first customer of the day. The guy that was sent was "too scared to get up on my roof" and another date had to be scheduled to fix a shingle. The guy I was dealing with then text me at 10:11pm to tell me I had a window of 9-10 the next day. This is unprofessional and unacceptable to text someone that late, especially when I get up for work at 3am. The same scenerio happened again, I had to ask a few more times as to when they were going to arrive at the house as they were late again and didn't show until 1pm. The guy I dealt with didn't seem to understand how unprofessional he was and felt like as long as they arrived at some point that day, communication wasn't necessary. Although the price was great for what was needed, I would have gladly paid more to not have to hassle a company to come out and do the repairs.
Cost $250 - $499
Date February 2017
Posted: 3/15/2017 • Link to this review
Thank you for taking time to leave us feedback. While your experience is a rare one with our company, we are sorry you didn't experience the standard for which we are known in the industry. I apologize for the late text message but in our experience it is better to over communicate then leave a customer guessing. Repair scheduling conflicts can happen once a repair begins because change orders can occur which can lengthen the time of the project. I am thankful that our repair technician used caution before getting on the roof as we hold safety very high for our repairmen. We would love the opportunity in the future to show you why we are a 5 star rated company.
We had Academy replace the roof on our 2000 year house in 2008 after a windstorm. We were so pleased with their work that several years later we had them put on gutter guards. After the heavy rain we had this past week we found water leaking in our kitchen on New Years Day. We called Academy knowing they would be closed on the holiday and left a message for help! Their recording said the would return our call first thing in the morning and they did! Scott came out at 10 am and inspected the roof and window above the leak. Scott determined the stucco around the window was incorrectly installed with too much caulk. He gave us the name of a paint and stucco repairman who he uses for professional repairs. He also told us how to do a temporary repair until it can be fixed professionally. After 45 minutes he left insisting no charge was necessary. As a former realtor I highly recommend Academy Roofing.
Inspected ceiling/roof for source of leak.
Area Roswell, GA
Posted: 1/02/2017 • Link to this review
We had some loose shingles and some wearing around the vent pipes. Our HVAC technician referred us to Academy Roofing. Shane Satterfield was our repairman and was beyond polite and prompt. He was very professional and took pictures before and after to show what needed to be done and what was actually done. They are a very reliable and professional company. I would highly recommend.
Area Woodstock, GA
Cost $500 - $999
Date November 2016
Posted: 11/01/2016 • Link to this review
Had a leak coming from roof. First couple companies came out and first thing they said was my roof needed to be replaced. Called Academy and they sent out Scott Pierce and Shane Satterfield. These guys were great. Told me my roof looked fine and still had a few more years to go. Showed me how we could get roof repaired. Want to thank you guys for being honest and not trying to sell me a new roof.
Area Acworth, GA
Date August 2016
Posted: 9/18/2016 • Link to this review
Scott and Shane came out to fix an issue I was having with my gutter. They were professional, set to work right away identifying the issue and had it fixed in no time. They were both pleasant to work with and fixed my problem (turned out to be a clogged downspout) efficiently. I highly recommend Scott and Shane and Academy Roofing!
Area Marietta, GA
Date August 2016
Posted: 8/30/2016 • Link to this review
We have been a faithful customer of Academy for 8 years, but no longer. Their repair guys are fantastic (hence the 3 stars), but Nancy, the office person, is the worst. Not only does she mess up simple instructions like what phone number to call in order to meet the repair guy, but then she claims she called me when she clearly did not (easy to see when nothing is in "Missed Calls" or voicemail). Because of her mess-ups, it took an extra month to get the repair scheduled, which causes further damage to my house with the storms we've been getting. I had to continually call Nancy to follow up on things, like making appointments and getting the repair scheduled. (ex. she didn't see my signed proposal in her email until I called to follow up and she found my email from when I sent it the previous week). The only thing she was quick on was to get payment, although I never knew my roof was actually repaired because no one called me (I specifically requested to be called) either before the repair guy arrived or after he finished, and she also never confirmed the date of repair (she said she hoped to get it done on that day, but wasn't positive about it). I had always trusted Academy for years and felt they were honest, so I kept trying to overlook Nancy's unprofessionalism, but the entire experience was so bad that I can't continue with them.
Posted: 4/13/2016 • Link to this review
Academy Roofing strides to provide excellent customer service to all of our customers. We have no record of the events described above. Academy Roofing does not offer a residential maintenance program in which we would of dealt with someone for 8 years. We have top of the line phone systems and CRM so we track everything. We believe this review was written by a former disgruntled employee.
Great experience with Thomas!!! I got quotes from multiple companies, each of them sent out a salesman who seemed more interested in trying to get me to replace the whole roof instead of performing the repairs I wanted, except for Academy Roofing. Not only that, but Thomas caught items that the other guys missed, he was the person who would perform the repairs, and he took the time to educate me on everything -- even providing an awesome tip on how to get rid of water spots on the ceiling. Thomas came out on Saturday to perform the inspection and was able to schedule me for the repairs the following Monday. I was out of town on Monday and Thomas kept me up to date with his progress throughout the day, even sending pictures of the repair work once he was finished. I can't say enough about how happy I am with my experience with Thomas and Academy Roofing. It's rare to see that level of professionalism.
Area Acworth, GA
Date April 2016
Posted: 4/11/2016 • Link to this review
Shane, the repair tech, was prompt (always gives courtesy call before he arrives), efficient, friendly, dependable, knowledgeable, and skillful. The re-flashing work around the chimney was successful; there were no more leaks after a good three-day rain-fest. Good job, Shane! Thank you to Academy Roofing for your outstanding service.
Posted: 3/02/2016 • Link to this review
We recently called Academy Roofing to come out and investigate the cause of a leaky dormer that twice before had been "repaired" by 2 other roofing companies. Shane Satterfield was the person that Academy sent out to see us, and it took him very little time to diagnose the problem, and we then set up a time for the repair. On the day & time agreed upon Shane was at our house, and promptly went to work on the dormer, replacing all the flashing and shingles. In addition to the flashing and shingles, 2 of the fascia boards on the dormer had to be replaced, (due to the sloppy work of the previous company's workers), and Shane replaced those as well. The finished work looked great, and I am happy to report that after 2 heavy rainstorms since the repair work, our house is now leak free, thanks to the fine work of Shane Satterfield. I should mention that he also replaced the 'boots' around the exhaust vents on the roof as the old ones were all dry rotted. All in all, it was a great experience for us, and after being seriously disappointed in the work performance of 2 previous roofing companies, we now have a reliable and trustworthy company to deal with for all our future roofing needs, and we can't recommend highly enough the great folks at Academy Roofing, and especially Shane Satterfield. Thanks for the great work! R.G., McDonough, Ga
Posted: 2/22/2016 • Link to this review
I had a great experience with Academy Roofing. I had a leak that was creating brown spots in my bathroom's ceiling. I called up Academy Roofing and their customer service was very easy to work with and I scheduled an appointment in no time. Thomas came out and was very thorough in explaining the situation and how water was making its way into the house. I appreciate that he took the time to not only inform me but also answer any questions that I would have. His work was quick and effective while also sending me pictures of his repairs since there's no way I'm going up on that roof. I will definitely be calling Academy if I ever need roof repair in the future.
Posted: 1/22/2016 • Link to this review
Academy was called to inspect a leaky roof. Tom called at the end of the day to advise that he wouldn't be able to make it but promised (bar his death) he would be at our home the very next day. And he was. It was dark and Tom still acted as if it was 10am in the morning to inspect and diagnose our problem. He was thorough and I could easily tell, he wanted to help in the best way he could. He found the problem and did more than what was required to not only fix, but advised on additional things we can do to make things better. He followed up the next few days after knowing it would be raining to ask if we had any leaks. AWESOME SERVICE.
Posted: 1/12/2016 • Link to this review
We had a great experience with Thomas. Our problem was that the roof was only leaking during heavy rains. Before calling Academy Roofing, we had a different company come take a look. They said it was "probably" a plumbing problem which we knew was incorrect. The 2nd company that came out said it was a piping problem and he would have to replace them. Thomas from Academy found out the real problem. It was the sealing around the pipes that was broken. He resealed 5 different areas around the pipes on our roof. We also had very ugly stains on the wall and ceiling from the leak. We didn't expect that to be fixed when the roof was fixed. However, without us even asking, Thomas told us a trick on how to get rid of them without painting and he even did it for us in just 5 minutes. The stains disappeared right before our eyes. Amazing! Highly recommend.
Posted: 12/12/2015 • Link to this review
I was experiencing a problem with my roof recently and had no idea what was causing it. John Tewelow of Academy Roofing came to my home and did an extremely thorough evaluation and identified the problem. John's knowledge and experience is so impressive. I would highly recommend Academy Roofing - and be sure to ask for John! I know you will be satisfied.
Posted: 12/02/2015 • Link to this review
I had just been cancelled on by another roofer and was in an emergency situation. I had 36 hours to get the roof fixed so I could close on a house I was selling. I googled and found Academy. My call was answered immediately, I was scheduled with a technician within 15 minutes of my call. The technician showed up 3 hours EARLY! Fixed the roof eventhough I could not be there! SEnt me pictures of the work WHILE HE WAS WORKING. Finished with confirmation pictures of the finished job and allowed me to go to the office to settle the bill. The owner came out of his office when I asked to see him (DIDN'T AVOID ME WITH "...TOO BUSY") What an awesome experience. I will refer business and use them again!!!
Posted: 10/27/2015 • Link to this review
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