Ackerman Security Systems has been installing, monitoring and servicing residential security, fire, camera and card access systems in Atlanta for over 40 years. Ackerman owns and operates the only U.L. and CSAA Five Diamond Certified monitoring center in Atlanta. Ackerman's rate of $18.95 per month includes burglary fire and medical alert monitoring for residences. And you can use your existing equipment and save money by switching to Ackerman for FREE. If you are installing a system in your.. home or business, they use the latest technology-including wireless monitoring, touch screen and virtual keypads and remote video options. Contact Atlanta's premier security provider at 770-872-4655.VIEW MORE »VIEW LESS »
2012, 2013, 2014, 2015
CSAA Certification, U.L. Certification, Honeywell Authorized Dealer certification, and CAHP Certification.
* 24-Hour Service Available
Met with Harold to discuss security for our new home. He spent the time to educate me on security issues in general and recommended some easy adjustments I could do on my own that didn't involve... Ackerman. As for his companies products, he discussed options that fit our lifestyle and home that the other companies never suggested. System is easy to operate from cell phone. Would highly recommend.VIEW MORE »VIEW LESS »
We have been with Ackerman for at least 5 years. We recently decided to upgrade out system to a wireless one from the dated 25 year old hardware we had in our house. Ackerman gave us several options... and it was very low pressure experience where everything was explained appropriately. We have had a very good experience with this company, as they are very prompt to call when there is an alarm and we have never had any weird bulling issues. (We moved from another large provider.) One nice thing, they are prompt. They show up when they say they will. This morning I got had an appt with Mark at 8 a.m., and he called to say he was going to be a few minutes late. He was literally only a few minutes late. It was nice that he kept my time in consideration. Good experience.VIEW MORE »VIEW LESS »
One of the latest innovations in home security in Atlanta is home automation. Home automation allows homeowners to control the various electronics in their home from their phone, so they can take care of things no matter where they are. Here are...READ MORE »
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Ackerman's team is its top strength. Our sales rep and technician were professional, timely, great communicators and serious about quality control. We also endorse Ackerman for its exceptional value. They deliver great service and reliability against competitors who charge more because they budget millions on broadcast and print marketing. Check it out if you doubt. Kudos to the Ackerman Team!
Posted: 9/17/2015 • Link to this review
I shopped around to different security system providers and decided with Ackerman. The price and service was what made my decision. The sales rep Phyllis John was great and gave options to what fit my family needs. Thanks Eric M.
Posted: 9/15/2015 • Last edited: 9/16/2015 • Link to this review
I was recently on the search for security for my elderly parents. I wish I would have called Ackerman first! After wasting two days with other pushy, uninformative and confusing companies, JW Bampton with Ackerman solved my problems. JW's presentation was easy to understand and answered all of our conserns. After the system was installed my parents and myself are now at ease thanks to Ackerman Security!
Posted: 8/25/2015 • Link to this review
Juan hit the mark in all areas. He maintained focus on what was important to me, as a customer. Juan made sure that I knew my patronage was appreciated, respected my time, and worked hard to retain my business. Thank you, Juan
Posted: 8/19/2015 • Link to this review
Called on 7/31 in AM for service after discovering my tenants had switched the monitoring to Comcast (something that Ackerman didn't bother to tell me, so I kept paying the Ackerman bill). I was told the first avail. appt. was not until 8/5, but was PROMISED a scheduling supervisor would call me back within a couple hours. Well, that call never came on that Friday nor at anytime over the weekend. I gave them a call again on Monday AM and spoke to an Emily, who apologized that no one had called me and then said for the SECOND TIME that she would have a scheduling supervisor call me within a few hours to work me in. 6+ hours went by and never heard from anyone, so I called again. The THIRD time I called, I was transferred to a supervisor who told me that, despite what the previous two customer service people PROMISED me, that no one would call me unless an appointment opened up (I told her that would have been nice to know previously and that's the first I had been told that). She did not offer to move my appointment up to a time that worked for me or my wife, even after I told her that this had been going on since Friday AM and had been told by the two previous CSRs that somemone would call me back, but never did. The fact that Ackerman has been collecting my money, while another provider monitored my system for months just aggrevated me even more. Terrible customer service from a company that's literally 500 ft from my house...not a nice way to treat your neighbor!
Dustin, I apologize fore any miscommunication. The process is to schedule an appointment for an available date based on the call type and if an opening occurs sooner we contact the customer to see if their schedule accommodates the opening. We scheduled the appointment but perhaps did not make clear a call would follow only if an opening exists. I will review the phone calls and take the steps to insure this does not reoccur. Jim Callahan-President.
Our sales consultant's genuine belief in Ackerman's ability to deliver on their promises as well as her ability to explain how the company could provide us with the level of protection we need for our comfort made going with Ackerman an easy decision. Trina H.
Posted: 7/31/2015 • Last edited: 9/21/2015 • Link to this review
I recently switched from another security company to Ackerman. The experience from start to finish has been nothing but outstanding. My sales rep was Mr. Junior Lawrence and he was wonderful in answering all my questions and working around my schedule to get service installed. We are happy with the service and look forward to maintaining a long relationship with Ackerman..
Posted: 7/29/2015 • Link to this review
Marty was very informative and knowledgable about the products, and we felt confident in the upgrades we chose today. All options were explained so we could understand them which was very helpful. At no time did we feel pressured. It was a pleasure working with Marty today.
I recently purchased a security system from Ackerman Security. I had become very uneasy with the crime taking place in my area. JW Bampton came out and gave my partner and myself a wonderful presentation. He took his time and was extremely knowledgable in his products. Once we made our decision the installation was done with speed and efficiency. I can't explain the amount of PEACE we feel knowing that we are walking into a safe and empty home every evening. I strongly recommend Ackerman and especially JW to anyone wanting the same peace of mind we now feel!
Posted: 7/23/2015 • Link to this review
Todd Hudson of Ackerman will take care of you. We called him when we decided to upgrade our system because he was our original consultant when we changed companies. He is knowledgeable, courteous and will answer any and all questions. We have been greatly pleased with this awesome local company.
Posted: 7/22/2015 • Link to this review
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One of the latest innovations in home security in Atlanta is home automation. Home automation allows homeowners to control the various electronics in their home from their phone, so they can take care of things no matter where they are. Here are some of the reasons that this technology is a must-have in people's homes.Read more »