Ackerman Security Systems - Norcross, GA - Security Services

Ackerman Security Systems

4 star rating 735 Reviews

(770) 872-4655(770) 872-4655 View Website »

1346 Oakbrook DriveNorcross, GA 30093

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Displaying 61-75 of 735

Reviews

  • Ackerman Security Systems - Norcross, GA -  tdproctor

    Reviews: 1

    Stay local with security Atlanta area
    tdproctor (1 review)
    7/22/2015

    Todd Hudson of Ackerman will take care of you. We called him when we decided to upgrade our system because he was our original consultant when we changed companies. He is knowledgeable, courteous and will answer any and all questions. We have been greatly pleased with this awesome local company.

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  • Ackerman Security Systems - Norcross, GA -  caoimhin66

    Reviews: 1

    Safe and secure, with great customer service!
    caoimhin66 (1 review)
    7/22/2015

    I was with another "big name" national company for years and had lousy service and a bill that kept rising. I got tired of the rising fees and no service (more than once, my alarm went off and no one called to verify, no fire department showed, nothing). I decided to give Ackerman a call. They switched me over free of charge and have always provided excellent service and a low monthly fee. I'm upgrading to wireless service and received excellent service from Keith Chapman. He was prompt, courteous, professional and very helpful. If you're looking for an alarm service company, you can't go wrong with Ackerman or Keith.

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  • Ackerman Security Systems - Norcross, GA -  rebekahjones

    Reviews: 1

    Real Savings
    rebekahjones (1 review)
    7/17/2015

    Switching over to Ackerman was very easy. The sales rep, Greg Healan, came out and walked me through it. He was very knowledgeable and personable from the start. Ackerman has saved me real money for the year. Highly recommended!

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  • Ackerman Security Systems - Norcross, GA -  furrychef

    Reviews: 2

    Glad to be back with Ackerman!
    furrychef (2 reviews)
    7/17/2015

    I've been a customer of Ackerman for over 10 years and have always felt very confident in the products and service. A few months ago I thought it might be better to go with the Canada-based company that offers Two-Way Voice Verification because nowadays when someone's home alarm goes off people just seem to ignore it (the way most of us do with car alarms) and Ackerman doesn't offer a similar service. Let me just say that I've been less than impressed with the other company's product (it's 100% wireless and about 70% of the time the system tells me "Cellular Signal Lost or Absent" - real secure, right?). Happily I've been welcomed back to Ackerman and my salesman, Roy Knight, couldn't have been more helpful in getting me back on board and helping me upgrade my old Ackerman equipment to the new Smartphone-capable one. I never had any complaints about Ackerman before - I just thought the 2-way Voice thing sounded better - like the old saying goes, "If it ain't broke, don't fix it." 'Nuff said... Thanks, Roy and Ackerman!

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  • Ackerman Security Systems - Norcross, GA -  CEOphlo

    Reviews: 1

    Professional and people oriented
    CEOphlo (1 review)
    7/15/2015

    Ms Baldwin went out of her way to accommodate me and help me find a plan for my mom. She's the best.

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  • Ackerman Security Systems - Norcross, GA -  Alovingfriend

    Reviews: 1

    Great service!
    Alovingfriend (1 review)
    7/15/2015

    Recently I had some concerns about my home security system. I met with an Ackerman representative who reviewed my system. He recommended a second keypad in the master bedroom. The installation was great and the sales representative followed up with me to make sure all of my expectations were met.

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    Project Details

    Area Newnan, GA

    Cost Less than $250

    Date May 2016

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  • Ackerman Security Systems - Norcross, GA -  Sp0rtzmom

    Reviews: 1

    Great! I feel secure in my home!
    Sp0rtzmom (1 review)
    7/15/2015

    Great company if you need to feel secure in your home. Great sales person Monette Baldwin. Great prices!

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  • Ackerman Security Systems - Norcross, GA -  lyancey

    Reviews: 1

    Best in my Area
    lyancey (1 review)
    7/08/2015

    After extensive research, Ackerman had the best offerings for the price. Neil was both communicative and accommodating and explained the products and services well.

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  • Ackerman Security Systems - Norcross, GA -  GeorgiaZ

    Reviews: 1

    Great service, knowledgeable employees!
    GeorgiaZ (1 review)
    7/07/2015

    David Hendrix was great to work with on my new home. Ackerman Security serviced our prior home and we wanted to go back to them for our new one. Monitoring response has always been prompt. David was great giving security tips and offered helpful insight into the existing system in the house we purchased. He also informed us about upgrades to look into going forward. I would definitely recommend working with David and trusting in Ackerman's service.

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  • Ackerman Security Systems - Norcross, GA -  sydell

    Reviews: 1

    Best decision to protect my family
    sydell (1 review)
    5/26/2015

    I recently signed up with Ackerman Security after first having a visit from Ilene schoolsky. She was extremely patient and kind as our kids were screaming and we also had a lot of questions and concerns based on our previous awful experience with ADT. She was both professional and very knowledgeable about the products and services Ackerman has. I love our new wireless system with the touch screen and the ability to remotely control from our phones. But most importantly I feel secure knowing that Ackerman will always call in an alarm event as I've already set it off a couple of times. thank you Ilene and thank you Ackerman..

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  • Ackerman Security Systems - Norcross, GA -  DLBSAM

    Reviews: 7

    dont waste your money
    DLBSAM (7 reviews)
    5/24/2015

    I had a great education week with these folks... It takes the police 50 minutes to show up,,, but they aren't responsible for this....they sell a police response time but that's not true.

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    Ackerman Security Systems replied on 5/28/2015

    I understand your frustration in this isolated case. Ackerman dispatches within 45 seconds of receiving a signal and notifies the emergency contact names provided to render assistance in the event of a burglary, fire or emergency. We can not control the response time of these agencies. Insurance companies give discounts for installing monitored security systems as their statics indicate losses are greatly reduces with security systems in place. Sheriff and police chief also recommend the installation of monitored security systems. While we have no information on any mitigating circumstances that would have caused the delay you referred to it is highly unusual. In fact on many occasions because of our speedy dispatching burglars are caught. It would be advisable to continue to use the security system and we believe this unusual circumstances will not repeat itself.

  • Ackerman Security Systems - Norcross, GA -  cjs_atlanta

    Reviews: 1

    5 - Star system and service!!
    cjs_atlanta (1 review)
    4/28/2015

    Our experience with Ackerman has been great - we are highly satisfied with both the system itself as well as the service. We got the new Lynx 7000 that combines standard perimeter sensors and motion detectors, even the video feed. Once we installed a wireless extender in the house, our connection has been great. Per customer service, we've been with them several months and I have not only talked to the responder team, but I've also been able to come back to my point-of-contact Sales Lead, Mr. Camacho, for multiple conversations and follow-up. Couldn't ask for a better customer relationship. AND we use the system constantly! So...I'm giving them a perfect score for our experience with them!

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  • Ackerman Security Systems - Norcross, GA -  eaponte03

    Reviews: 1

    Gooo Ackerman!!!!
    eaponte03 (1 review)
    4/20/2015

    I had a rep out today to go over what system I had currently installed in home (equipment wise) and what I would need upgraded or installed if I went with Ackerman security. First of all the Rep James George was EXTREMELY help and informative and made sure to answer every and any question I had. He did a walk through of my home and gave me the jist of everything already installed and what specific functions they had. Thankfully, the previous tenant in my home had the security system installed (all updated) and left it when they moved, so it was a matter of me activating. I wasn't hesitant about the contract because I figured that I would always need security where ever I moved to. We did all my paperwork, set up expectations and I am working on a set date for them to come out (Saturdays are there busiest days). Over all it was a great experience and If you guys are looking for someone to walk you through this James is the guy to do it!!

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  • Ackerman Security Systems - Norcross, GA -  HomeOwner123

    Reviews: 11

    Service has declined over years, tricky terms.
    HomeOwner123 (11 reviews)
    4/19/2015

    First - You will enter a contract with them, and it will be three years (unless you have equipment or intend to pay full price for the equipment). What was amazing was that they handed me a flyer explaining how signing contracts with security companies was a bad idea, then they showed me a price for equipment and install, THEN they told me that price required a three-year contract. It felt very "bait/switch." Second - It took three visits by their tech to get the ALARM system set up correctly. Each time I would call them back out to fix what they screwed up in the first place, they threatened to charge me a $80 visit charge. Each time they corrected a mess they made in the first place and they even accused me of "tampering" with the system to my wife. I've never touched any element of the alarm system. Third - I have "tampered" with the video system, in fact, I have had to set that up completely myself because the installer literally did nothing. They sold me equipment I didn't need (WAPs, which you probably don't need if you have a relatively current wifi router with WPS) which degraded the performance of the system. They didn't know how to set up video alerts, they didn't know how to set up recorded events (basically, the system was useless). I spent a day learning on the manufacturers website and now have it working properly. Buyer beware, they do not live up to the hype of their ads.

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  • Ackerman Security Systems - Norcross, GA -  snowpenguin

    Reviews: 1

    Ackerman's reply and my deleted post (complaint)
    snowpenguin (1 review)
    2/07/2015

    My original post was deleted, but for the record DO NOT USE ACKERMAN SECURITY UNLESS YOU WANT POOR CUSTOMER SERVICE. We used them for over 4 long years and was constantly let down by customer service team. They said in response that they were "investigating my call/claim", and that all calls are answered in less than a minute---yes my call was answered in less than a minute, AND ONCE THE CUSTOMER SERVICE TEAM REALIZED I WAS NOT TRANSFERRING (BC I WAS MOVING OUT OF STATE AND COULD NOT TRANSFER SERVICES) I WAS PUT ON HOLD FOR OVER AN HOUR AND A HALF. I waited and waited and put them on hold and asked to speak to "conceirge services" who got a manager on the phone all to tell me that surprise! I needed to get my husband to call back bc he is the official authorized person. We finshed our call and the orignial call was still holding. See attached screenshot. ACKERMAN IF YOU ARE INVESTIGATING, please make sure you do it not just online for your negative reviews but also on the recorded calls and the quality of service your customers received. All this, in addition to negative customer service experience for 4 straight years. If we return to Atlanta we will not rehire or recommend.

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    Ackerman Security Systems - Norcross, GA -

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    Ackerman Security Systems replied on 2/09/2015

    We apologize if you experienced the hold time indicated . Our data shows we answered 100% of our customer service calls were answered in less one minute. We are researching your call to confirm the hold time and what may have caused it. Our mission is to always provide excellent customer service and support our customer's needs while protecting their account information through the use of industry approved protocols. If you still have any open items please contact us and we will be glad to resolve them safely and promptly.


Description

Ackerman Security Systems - Norcross, GA - Portrait

Ackerman Security Systems has been installing, monitoring and servicing residential security, fire, camera and card access systems in Atlanta for over 40 years. Ackerman owns and operates one of the only U.L. and CSAA Five Diamond Certified monitoring centers in Atlanta. Ackerman's rate of $19.95 per month includes burglary, fire, and medical alert monitoring for residences. And you can use your existing equipment and save money by switching to Ackerman for FREE. If you are installing a system.. in your home or business, they use the latest technology-including wireless monitoring, touch screen and virtual keypads and remote video options. Contact Atlanta's premier security provider at 770-872-4655 for affordable, flexible, and dependable service.

Benefits of a Smart Control Panel:
•Integrates control over all of your home’s major systems on an easy-to-use color touch screen
•Connects your home’s systems with your smartphone, tablet, and other web-enabled devices
•Arms or disarms your home with a single button
•Increases family communication by leaving recorded messages for family members
•Alerts you to where the security problem is in your home

Considerations for Security Cameras:
•Getting true peace of mind through web-enabled devices to see live video for yourself
•Reducing false alarms by checking in on your home from your smartphone
•Protecting your family by making sure your kids or relatives arrive home safely

Features of New Smoke Detectors:
•Updated detection methods for faster alerts
•Nearly eliminated false alarms caused by long-term dust build-up
•Simplified red and green LED status indicators identify problems in a snap

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Business details

Events

  • Break-ins/Home Invasions
  • Fire
  • Medical Emergencies
  • Other Police Emergencies

Commercial

  • General Business Systems
  • Offices
  • Restaurants & Bars

Devices & Products

  • Full Security Systems
  • Home Surveillance

Services

  • Security Consulting
  • Security System Monitoring

Features & Systems

  • 24-Hour Monitoring
  • Motion Sensors
  • Perimeter Sensors
  • Video/Audio Surveillance

Kudzu's "Best Of" Winner

2012, 2013, 2014, 2015

Credentials

CSAA Certification, U.L. Certification, Honeywell Authorized Dealer certification, and CAHP Certification.

Hours of Operation

  • MON
  • 5:00am
  • 11:00pm
  • TUE
  • 5:00am
  • 11:00pm
  • WED
  • 5:00am
  • 11:00pm
  • THU
  • 5:00am
  • 11:00pm
  • FRI
  • 5:00am
  • 11:00pm
  • SAT
  • 5:00am
  • 11:00pm
  • SUN
  • 5:00am
  • 11:00pm

* 24-Hour Service Available

Payments Accepted

  • Debit Card
  • Discover
  • Mastercard
  • Personal Checks
  • Visa

Year Established

1967

Documents

[PDF] Ackerman Comparison Form
[PDF] Customer Testimonials
[PDF] Home Invasion Safety
[PDF] Personal Safety
[PDF] Pet Safety

Languages Spoken

  • English

Blogs

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A smart home automation graphic.

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One of the latest innovations in home security in Atlanta is home automation. Home automation allows homeowners to control the various electronics in their home from their phone, so they can take care of things no matter where they are. Here are...

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Videos & Photos

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Photos (15 photos)

  • Ackerman Security Systems - Norcross, GA - We offer a wide range of security solutions for your peace of mind.
  • Ackerman Security Systems - Norcross, GA - Smart thermostat control: maximize comfort and energy savings
  • Ackerman Security Systems - Norcross, GA - Keep a Watchful Eye on Your Home, Even When You Are Not There
  • Ackerman Security Systems - Norcross, GA - Smart thermostat control: maximize comfort and energy savings
  • Ackerman Security Systems - Norcross, GA - The Cat did it.
  • Ackerman Security Systems - Norcross, GA - With Total Connect I cant get away with anything.
  • Ackerman Security Systems - Norcross, GA -
  • Ackerman Security Systems - Norcross, GA - Control your system via a virtual keypad using any browser on a PC, or via SMS on a PDA/cell phone.
  • Ackerman Security Systems - Norcross, GA - You operate your system by entering your security code at the keypad.
  • Ackerman Security Systems - Norcross, GA - Professionally installed, monitored carbon monoxide detectors can save lives.
  • Ackerman Security Systems - Norcross, GA - Remote services, security system, lighting, climate control and video
  • Ackerman Security Systems - Norcross, GA - Jim Callahan, President for Ackerman Security Systems in Call Center at Ackerman Corporate HQ.
  • Ackerman Security Systems - Norcross, GA -
  • Ackerman Security Systems - Norcross, GA -
  • Ackerman Security Systems - Norcross, GA -


We offer a wide range of security solutions for your peace of mind.

Videos

Photos

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15 photos
Album: Generic
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We offer a wide range of security solutions for your peace of mind.

Displaying 1-3 of 3

Blogs

Why Home Automation Is a Must Have

One of the latest innovations in home security in Atlanta is home automation. Home automation allows homeowners to control the various electronics in their home from their phone, so they can take care of things no matter where they are. Here are some of the reasons that this technology is a must-have in people's homes. 

Read more »