Ackerman Security Systems has been installing, monitoring and servicing residential security, fire, camera and card access systems in Atlanta for over 40 years. Ackerman owns and operates the only U.L. and CSAA Five Diamond Certified monitoring center in Atlanta. Ackerman's rate of $18.95 per month includes burglary fire and medical alert monitoring for residences. And you can use your existing equipment and save money by switching to Ackerman for FREE. If you are installing a system in your.. home or business, they use the latest technology-including wireless monitoring, touch screen and virtual keypads and remote video options. Contact Atlanta's premier security provider at 770-872-4655.VIEW MORE »VIEW LESS »
2012, 2013, 2014
CSAA Certification, U.L. Certification, Honeywell Authorized Dealer certification, and CAHP Certification.
* 24-Hour Service Available
Our experience with Ackerman has been great - we are highly satisfied with both the system itself as well as the service. We got the new Lynx 7000 that combines standard perimeter sensors and motion... detectors, even the video feed. Once we installed a wireless extender in the house, our connection has been great. Per customer service, we've been with them several months and I have not only talked to the responder team, but I've also been able to come back to my point-of-contact Sales Lead, Mr. Camacho, for multiple conversations and follow-up. Couldn't ask for a better customer relationship. AND we use the system constantly! So...I'm giving them a perfect score for our experience with them!VIEW MORE »VIEW LESS »
I had a rep out today to go over what system I had currently installed in home (equipment wise) and what I would need upgraded or installed if I went with Ackerman security. First of all the Rep... James George was EXTREMELY help and informative and made sure to answer every and any question I had. He did a walk through of my home and gave me the jist of everything already installed and what specific functions they had. Thankfully, the previous tenant in my home had the security system installed (all updated) and left it when they moved, so it was a matter of me activating. I wasn't hesitant about the contract because I figured that I would always need security where ever I moved to. We did all my paperwork, set up expectations and I am working on a set date for them to come out (Saturdays are there busiest days). Over all it was a great experience and If you guys are looking for someone to walk you through this James is the guy to do it!!VIEW MORE »VIEW LESS »
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You call customer service and if you have a technical questions they say they will call back and do not. They tell you to drop their service you have to fill out a form. They never send the form.
JW Bampton of Ackerman Security did a great job of selling us a new security system to replace our 30 year old system. No high pressure. I felt he was really just trying to meet our needs. He took his time explained our options and let us know his recommendation and why…then we made the options we want and didn't want. Great job JW.
Michael is extremely pleasant to talk with. I was curious about using the system I currently have and he was very knowledgeable about the system and there was no pressure to switch over to the Ackerman system. I gladly switched and look forward to many years of satisfaction with Ackerman thanks to Michaels help
We have been Ackerman customers for 17 years and have been extremely pleased. We wanted to upgrade our current system and met with our rep, JW Bampton. JW thoroughly explained our options and answered all of our questions and/or concerns. So nice to have a salesperson who is honest and straightforward without being pushy in any way. Ackerman Security is lucky to have him representing their company!
We have been customers since 1999 when we bought our house and Ackerman installed a Destiny system. I have always been pleased with their service as we have never had any major problems with our system. Ackerman has always been very reliable and now has come through again. Dave Hendrix came out last week to assess the situation with regards to our old system and the AT&T U-verse that we now have for phone and internet. It was obvious that we needed to upgrade and he was very knowledgeable and professional throughout the process. He promptly got us set up for an installer to come out this week so we would not be without home security for long. This morning, Pete Rodgers came out right on time and installed everything with the same professionalism and knowledge that seems to be the norm for your employees. He made sure everything was working before he left, answered my questions, and helped me run a test arm/disarm. Afterwards, David was back out to make sure everything was done correctly and that I was satisfied. Impressive. It seems that companies concerned with customer service and satisfaction are few and far between these days. I have found Ackerman to be the model that other companies in any industry should follow. Dave Hendrix and Pete Rodgers are an ideal representation of a company that is committed to excellence and I appreciate their expertise and commitment to providing great service. I will highly recommend Ackerman to others.
We have had Ackerman security for 4.5 years. We have been very happy with the service. Their response time is excellent. My only issue is that they require annual contract to lock in the monitoring rate. Recently we switched to their radio monitoring service and love the fact that we don't have to pay for the home phone service. Vincent made the sign up process effortless and provided great customer service. Word of advice, if you are trying to change the security code, especially duress code, stay on phone with the customer service rep. We had cops at our door as we were trying to change the duress code for added safety. Customer Service called off the cops just in time so no harm done. It does make us feel better that the system works as it is suppose to.
I added to my system. Ms. Robin Comer, my representative was awesome. She came to my residence and had us set up for service in little time. She knew what we needed. She made us feel comfortable, just like family. All service was completed in a timely fashion. We were very satisfied. Thank you Ms. Comer.
We were really pleased with the service we received from our sales rep, JW Bampton. He was professional, friendly and knowledgeable. Within 72 hours I was up and running! Installation was hassle free and the system has been working without a hitch. My wife told me how reassured she felt knowing we finally had a decent monitoring service in place!
Incredible Customer Service. Prompt response. User-friendly equipment. All-around good experience. I've never had a security system before, but it was made super easy. I definitely feel secure living by myself. I actually (accidentally) set off my alarm because I wasn't used to it, and IN LESS THAN A FEW SECONDS, I got a call from Ackerman making sure everything was okay.
We are glad that we switched to Ackerman. They are definitely more reasonably priced than ADT. The sales person (Mark) was very informative and gave us great deals and services that included pretty cool technology.
We are so happy we switched to Ackerman. And Consultant Ilene Schoolsky was the best to work with. She didn't try to sell us something we didn't need. She was extremely professional and courteous. Plus, the lower monthly monitoring fee is a savings and I like working with a local company. Call Ackerman and Ilene!
After putting up with Brinks/ADT and their nonsense for 10 years... I finally had to make a switch and what a great experience dealing with Ackerman was... From signing up with Justin Runyan to installation with Jason Doss, every step was a pleasure. I am so glad I chose Ackerman!
JW Bampton has been a very nice professional during the switch to Ackerman. I appreciate the attention to detail and the focus on the neighborhood.
Great Sales Rep, very friendly and knowledgable. Enjoyed the presentation and product. I would recommend the system to my family & friends.
Ackerman were not the cheapest company out of the dozens I spoke to, but people buy people, and I was very impressed with JW Bampton who was the Ackerman rep who came to my house. He was polite, knowledgeable about the product, and demonstrated it very well. I called around multiple other companies but decided to go with Ackerman in the end due to their products not being proprietary, and I wanted the Honeywell Lynx touch screen system installed (not all companies offered this.) Some companies came out and didn't even show me their product...why would I buy something I've never seen?! I am very satisfied with my decision to go with Ackerman so far, and hopefully I will never have to test their break-in aftercare service. Nothing but good things to say after a couple of weeks of ownership.