We called them to fix our big screen console tv maybe seven years. They were the closest to our home at that time. We were charged $500, the tv was kept over the weekend, and was delivered back to us. When we turned it on, the picture was still going in and out with a snowy screen. I called a manufacturer's repair place a half hour away. They said we were overcharged (it sounded like a loose or faulty cable connector) and we could have purchased the part and fixed it ourselves easily for little money. We'd already paid the $500, though, so I was determined they were going to fix it. The man who came to pick it up was condescending, rude and ultimately angry when I proved the problem was still there after he'd attempted to say it wasn't. He did take it back and they fixed the problem overnight. It was delivered the next day by a much nicer man but with a boxcutter slash mark across the protective screen where a previous scuff mark had been. Right over top of it. My husband and I were floored. He wouldn't let me call and complain because he was concerned that if someone were already that vindictive, it could get worse. Only gave a higher score of three stars on quality because the problem was ultimately fixed and because I feel the cutting of the screen was by the man who was in our home the first time. He made it very clear he didn't like women much less being proven by one that he was wrong.
Posted: 4/09/2011 • Link to this review
These guys are amazing! I have a Hitachi 53UWX10B which the blue convergence went completely out and was locked up. I called at 11am and by 4pm the same day a KNOWLEDGABLE technician was in front of my tv diagnosing the problem. After a deeper problem was discovered, my tv was taken out of my home for repairs that night and was returned...fully functional the next day at 5pm! Being from New York, I am use to speedy service and want things done asap. The guys over at action called me from the shop the morning of delievery to let me know exactly what was wrong and gave a estimated completion time for the repairs. The cost was great and my tv is clearer with a crisper picture than before it left! I HIGHLY recommend this company!!
Posted: 1/24/2007 • Last edited: 1/02/2008 • Link to this review