We have lived in two homes with new garage doors from Action Overhead. Both homes have had garage door failures in the first six months of use! The first home (rental) had the cables come off with the garage door getting stuck sideways and was therefore unable to close. The second failure (on our new purchased home)had the retaining pin pop out therefore rendering the unit unable to open (even manually). In both cases the standard response for service was to attempt to charge for a visit by claiming the failure was not an emergency. In the second case it took four calendar days to come repair the non-functional door! I continue to be amazed that Action Overhead is not losing significant market share with their poor quality and service. Louisville deserves better!
Posted: 9/08/2015 • Link to this review