I do not smoke. My wife does not smoke. But while my car was in for repair the mechanic was inside my car with a lit cigarette. Ashes all over the inside of my car and it smells like smoke now. Disgusting! After the repairs I found out the the water pump was replaced and it did not need to be replaced. I did not authorize it to be replaced. Ray, the owner, WILL RIP YOU OFF!
Posted: 4/08/2010 • Link to this review
Whenever I have a problem with one of my vehicles, I take them to Ray at Active. He's always friendly & does what he says he'll do. I may not always like what is going on with the car but Ray sits down with me and explains what his excellent staff has found & offers the most economical solution possible. He has always kept me informed as to the progress of repairs. This is always important! Thanks Ray!!
Posted: 9/04/2008 • Link to this review
NOT PROFESSIONAL...Not qualified to do repairs...car went in because of breaking up and losing power. Car was misdiagnosed and parts replaced were not needed. Owner is not professional in the way he deals with ins co and constantly complained to customer who went beyond the call of duty to help negotiate with ins co. Less than 1 day after repair car could not be driven and was taken to dealer who said that the engine oil was 3 1/2 qts low which affected running of transmission. Why was this not discovered by this repair business????? The stress and the inconvenience that this repair shop caused me was inexcusable. I would not recommend this place to anyone.
Posted: 8/29/2008 • Link to this review
Dishonest to say the least. Misdiagnosed my car problem 3 times. Said it would take 4 days to repair my car and it ended up taking him 2½ weeks. He then replaced parts without that did not need replacing and without my permission. He quoted me a price of $1800.00 for the repairs....the final bill came to over $2700.00. DO NOT TAKE YOUR CAR TO THIS MAN!
Posted: 5/18/2007 • Last edited: 1/02/2008 • Link to this review
SCAMMER TO SAY THE LEAST ! owers complaint! I WAS RACEING MY CAR AT WORK AND HEARD PARTS FLYING OUT THE BACK OF MY CAR! WHYS IS IT RUNNING SO BADLY! After diagnoises made found # 6 cylinder had zero compression causeing motor to shake and missfire badly . owner auth: repairs, also given a deposit $900.00 to start! after repairs where done ,found that there more problems outher than cracked head and valves ,needs a flexplate, thres a balance weight missing. causeing veh to run like it was out of balance, Owner was advised and saw the problem oked repairs, After competeion.Owner had taken veh without shop knowing ,during working hours we concider that steeling without paying! balance still unpaid! this is the second time he`s done this to us ,taking veh without paying!.